Sending SMS Alerts for WooCommerce Order Updates Using Pabbly Connect

Learn how to send SMS alerts for WooCommerce order updates using Pabbly Connect and Twilio. Step-by-step tutorial for seamless integration. Eliminate manual repetitive tasks from your workflow. Discover proven automation methods with intuitive steps designed for efficiency-minded professionals.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for WooCommerce and Twilio Integration

To send SMS alerts for WooCommerce order updates, we start with Pabbly Connect. This platform enables seamless integration between WooCommerce and Twilio without any coding. First, access Pabbly Connect by searching for it in your browser.

Once on the Pabbly Connect homepage, you can either sign in or create a new account. If you are new, click on the ‘Sign Up for Free’ button. After signing in, click on the ‘Access Now’ button to enter the dashboard where you will create your workflow.

2. Creating a Workflow in Pabbly Connect

In this section, we will create a new workflow in Pabbly Connect to automate SMS alerts for WooCommerce order updates. Click on the ‘Create Workflow’ button. You will be prompted to name your workflow; enter ‘Sending SMS Alerts for WooCommerce Order Updates’ and select the appropriate folder to save it.

• Click on ‘Create’ to proceed.
• You will see two boxes: Trigger and Action.
• Select WooCommerce as the trigger application.

After selecting WooCommerce, choose the trigger event as ‘Order Updated’. This will allow Pabbly Connect to respond whenever an order status changes in WooCommerce.

3. Connecting WooCommerce to Pabbly Connect

To connect WooCommerce with Pabbly Connect, you will need to use the Webhook URL provided by Pabbly. Copy this URL and navigate to your WooCommerce settings. Go to ‘Settings’ > ‘Advanced’ > ‘Webhooks’. Here, click on ‘Add Webhook’.

• Name your webhook (e.g., ‘Pabbly Integration’).
• Set the status to ‘Active’.
• Select ‘Order Updated’ as the topic.
• Paste the Webhook URL into the Delivery URL field.

After saving the webhook, return to Pabbly Connect and click on ‘Recapture Webhook Response’ to ensure that the connection is successful.

4. Setting Up SMS Notifications Using Twilio

With WooCommerce connected to Pabbly Connect, the next step is to set up SMS notifications through Twilio. In the action step, select Twilio as your application and choose the action event as ‘Send SMS Message’. Connect Twilio with Pabbly by entering your Account SID and Auth Token.

Now, you will need to customize the SMS content. Use mapping to insert dynamic data such as customer name, order ID, and product details. Your SMS body could look like this: ‘Hi [Customer Name], your order [Order ID] has been successfully completed. Thank you for shopping with us!’ Ensure to map the recipient’s phone number with the country code.

5. Testing and Verifying the Integration

Finally, test the integration by updating an order in WooCommerce. Change the status of an order to ‘Completed’ or ‘Refunded’. Upon updating, Pabbly Connect should trigger the SMS alert through Twilio, confirming that the integration works as intended.

Monitor the SMS notifications sent to ensure that all customer details are correctly displayed. If everything is set up correctly, your customers will receive timely updates about their order status via SMS, enhancing their overall experience.

Conclusion

In this tutorial, we successfully integrated WooCommerce with Twilio using Pabbly Connect to send SMS alerts for order updates. By following these steps, you can enhance customer communication and improve service quality in your online store.