Recovering Abandoned Carts with Pabbly Connect and WhatsApp Integration

Learn how to recover abandoned carts using Pabbly Connect and WhatsApp Cloud API to boost your BigCommerce sales. Follow our detailed tutorial step-by-step! Explore efficient methods for automating routine tasks with clear, concise instructions suited for both newcomers and experienced professionals.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Integration

To recover abandoned carts, the first step is to set up Pabbly Connect. Start by visiting the Pabbly Connect website and signing in or signing up for a new account. If you are new, click on the ‘Sign Up for Free’ button to create your account, which takes only a few minutes. Once logged in, you will be directed to the dashboard where you can create a new workflow.

After accessing the dashboard, click on the ‘Create Workflow’ button. Name your workflow something descriptive, like ‘Recover BigCommerce Abandoned Carts with WhatsApp’. Select the appropriate folder for saving your workflow. This sets the foundation for your integration with BigCommerce and WhatsApp.

2. Configuring BigCommerce as the Trigger in Pabbly Connect

In this section, we will configure BigCommerce as the trigger application in Pabbly Connect. After creating your workflow, click on the trigger section and search for BigCommerce. Select it as your trigger application. The trigger event will be set to ‘Cart Abandoned’. This means that every time a cart is abandoned, Pabbly Connect will initiate the workflow.

• Search for BigCommerce in the trigger application section.
• Select ‘Cart Abandoned’ as the trigger event.
• Connect BigCommerce to Pabbly Connect by providing the necessary credentials.

After setting up the trigger, click on ‘Save and Send Test Request’. This will allow Pabbly Connect to listen for any abandoned carts from your BigCommerce store. Make sure to abandon a cart in your store to test this setup.

3. Integrating WhatsApp Cloud API with Pabbly Connect

The next step involves integrating WhatsApp Cloud API for sending messages to customers who abandon their carts. In your Pabbly Connect workflow, add an action step and search for WhatsApp Cloud API. Choose ‘Send Template Message’ as the action event. This will enable you to send personalized messages to customers on WhatsApp. using Pabbly Connect

To connect WhatsApp Cloud API, you will need to provide your Access Token, Phone Number ID, and WhatsApp Business Account ID. If you haven’t set up your WhatsApp Cloud API account yet, follow the instructions provided by Pabbly Connect to create your account and obtain these details.

• Access your WhatsApp Cloud API account to retrieve the Access Token and Phone Number ID.
• Paste these details into Pabbly Connect to establish the connection.
• Select the message template you want to use for sending notifications.

After successfully connecting WhatsApp Cloud API, you can now customize the message template that will be sent to customers who abandon their carts. This makes it easier to engage with customers directly and encourage them to complete their purchases.

4. Testing the Integration and Sending Messages

Now that you have set up both BigCommerce and WhatsApp Cloud API in Pabbly Connect, it’s time to test the integration. Ensure you have abandoned a cart in your BigCommerce store. After the cart is abandoned, Pabbly Connect will automatically trigger the WhatsApp message to be sent to the customer.

Check your WhatsApp to see if the message has been received. The message should inform the customer about the abandoned items and offer a special discount or link to complete their purchase. This direct communication is crucial for enhancing customer engagement and recovering lost sales.

Verify that the customer receives the WhatsApp message. Ensure the message contains the correct product details and a valid link. Confirm that the discount or offer is accurately represented in the message.

Once you confirm that the messages are being sent correctly, your integration is fully functional. This automation between BigCommerce and WhatsApp using Pabbly Connect will significantly improve your ability to recover abandoned carts.

5. Conclusion: Boosting Sales with Pabbly Connect

In conclusion, using Pabbly Connect to integrate BigCommerce and WhatsApp Cloud API is a powerful method for recovering abandoned carts. By automating the process of sending personalized messages, you can increase customer engagement and drive sales. Whether you are a small business or a large enterprise, this integration can streamline your operations and enhance your revenue.

Follow these steps to set up your integration and start recovering lost sales through effective communication with your customers. With Pabbly Connect, you can create seamless workflows that enhance your business efficiency and customer satisfaction.