Privacy Policy

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures to make the terms of this policy binding.

At www.pabbly.com data protection is a matter of trust and your privacy is very important to us. We use your personal information only in the manner set out in this Privacy Policy. Please read this privacy policy to learn more about our information gathering and dissemination practices.

This Privacy Policy explains how we gather personal information, classified as mandatory or optional as part of the normal operation of our services; and use, disclose and protect such information through the website. This detailed privacy policy enables you to take informed decisions in dealings with us. Our parent, subsidiaries and joint ventures operate under similar privacy practices subject to the requirements of applicable law.

By availing our services you acknowledge your acceptance of the terms of this Privacy Policy, expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy and that any personal information provided by you through us is provided under a lawful contract. This Privacy Policy is incorporated into and subject to the terms of the User Agreement and/or all other policies and agreements published on the website.

We are extremely proud of our commitment to protect your privacy. We value your trust in us. We work hard to earn your confidence so that you can enthusiastically use our services and recommend your friends and family to participate in dealing with us. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.

1. Information We Collect

We collect or receive information in the ways we describe in this section.

Information You Provide Us: When you sign up to create an account in the Service, fill out a form or survey or respond to communications, you provide us with information like your name, email address, address, company, phone number or other information. When you register for a affiliate program, we collect account registration information like your name, email address, address, company, phone number, or other information. You may provide comments, communications, feedback, ratings, or other information when you use the Services or any of our affiliate programs.

When You Create an Account: When you create an account, you provide us with your account registration and profile information (name, email address, company, and similar information). We automatically track certain information about your use of the Services and affiliate program. We collect information about you when you login and how you interact with the Services, the features you use, clicks, log information about your use of the Services, and how you interact with other users.

Content or Information You Provide in the Services: This section explains how we collect and use information in each of the Pabbly services:

Pabbly Connect: Pabbly Connect is an integration and automation service that allows you to connect various online applications and automate workflows. When you use Pabbly Connect, you may provide information related to your integrations and workflows, such as API keys, data transformations, and other settings. We collect and use this information solely to provide the integration and automation services you request.
Pabbly Email Marketing: Pabbly Email Marketing is an email marketing platform that enables you to send emails to your subscribers. When you use Pabbly Email Marketing, you may provide information such as email addresses, contact lists, and email content. We collect and use this information to send emails on your behalf and to manage your email marketing campaigns.
Pabbly Form Builder: Pabbly Form Builder is a tool for creating online forms and surveys. When you use Pabbly Form Builder, you may provide information related to the forms you create, including form fields, design settings, and responses submitted by users. We collect and use this information to facilitate the creation and management of online forms and surveys.
Pabbly Subscription Billing: Pabbly Subscription Billing is a subscription management and billing service that allows you to set up and manage subscription-based products and services. When you use Pabbly Subscription Billing, you may provide information about your products, pricing, and customer billing details. We collect and use this information to process payments and manage your subscription billing services.
Pabbly Email Verification: Pabbly Email Verification is a service that helps you verify the validity of email addresses in your email lists. When you use Pabbly Email Verification, you may provide email lists or individual email addresses for verification. We collect and use this information to perform email address verification services and provide you with verification results.

Please note that we do not use the information you provide in these services for purposes other than those mentioned above. We take appropriate measures to protect your data and maintain its confidentiality.

Content You Provide Through Our Site: If the webite or our social media platform pages allow you to upload content or information, we will collect the content or information you upload. For example, when you provide feedback, participate in any interactive features, surveys, contests, promotions, sweepstakes, activities, or events, you may provide us information or content.

Information You Provide Through Support Channels or Communities: You may provide information or content to us through the customer support or chat functionality we make available on the website, in the Services, or other sites that we control. When you engage with our support team, in addition to your account information, we may ask you to provide additional information about your issue, which may include information about your technology, software, internet connection, or screenshots. To submit information to a support forum, we may require you to create an account within the support form(we will collect your account registration information like name, email, company, address, and phone number). As a forum member, you and other members may submit questions publically or privately, provide answers, engage with members through comments, create content or webinars to share with the support forum, or solicit feedback or help from other support forum members.

Marketing Information: We receive information about you directly from you when you engage with the Site and automatically when you engage with the Site or open or click the emails we send you. We receive information from third-party sources like lead generation providers, content sponsors, event sponsors, or social media platforms. The information we collect from third-party sources may include marketing or demographic information, contact information (name, email, company, address, job title), information about your profile on those platforms, or information about purchasing intent. We may combine this information with the information we collect.

Affiliate Programs: Pabbly offers an Affiliate Program that allows individuals and businesses to earn commissions by referring customers to our services. When you sign up for the Pabbly Affiliate Program, you will be required to provide certain information, including your name, contact details, payment information, and marketing preferences. We collect this information to facilitate your participation in the Affiliate Program, track referrals, and ensure accurate commission payments. We collect and process data related to commissions earned through the Affiliate Program, such as the number of referrals, referred customers, and the corresponding earnings. This information is used for the accurate calculation and distribution of affiliate commissions.

Payment Processing Information: When you create a paid account within the Services or otherwise initiate a transaction with us, we will use a third-party payment processor to process the payment. We do not collect your credit card number, expiration date, or pin number. The transaction details we retain are those details that allow us to verify that you paid for the Services or transaction, including price, currency, date of payment, payment method, name, and account name. We will combine that information with your account information.

Cookies and Other Tracking Technology: We use cookies, web beacons, pixels, or other tracking technology on the Site and in the Services to provide functionality, personalize your experience and recognize you across services or devices. This information includes IP addresses, location, device type, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, click data, device-identifying data. We may combine this automatically collected information with other information that you provide us through other channels. When you interact with our social media sites, the social media platform automatically collects information and provides it to us.

2. Information We Collect Automatically When You Use Our Services

When you access or use our Services, we automatically collect information about you, including:

Usage Information: If you choose to post messages on our message boards, online/ offline chats or other message areas or leave feedback for other users, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the Website, we may collect such information into a file specific to you.
Log Information: We log information about your use of our Website, including your browser type and language, access times, pages viewed, your IP address, and the Website you viewed before navigating to our Website.
Device Information: We may collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifier, phone number, International Mobile Equipment Identity (“IMEI”), and mobile network information.
Location Information: With your consent, we may collect information about the location of your device to facilitate your use of certain features of our Services, determine the speed at which your device is traveling, add location-based filters (such as local weather), and for any other purposes.
Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to you. A “cookie” is a small data file transferred to your computer’s hard drive that allows a Website to respond to you as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes, and dislikes. Overall, cookies are safe, as they only identify your computer to customize your Web experience. Accepting a cookie does not provide us access to your computer or any Personally Identifiable Information about you, other than the information you choose to share. Other servers cannot read them, nor can they be used to deliver a virus. Most browsers automatically accept cookies, but you can usually adjust yours (Microsoft Internet Explorer, Firefox or Google Chrome) to notify you of cookie placement requests, refuse certain cookies, or decline cookies completely. If you turn off cookies completely, there may be some Website features that will not be available to you, and some Web pages may not display properly. To support the personalized features of our Website (such as your country and language codes and browsing functions) we must send a cookie to your computer’s hard drive and/or use cookie-based authentication to identify you as a registered Website user. We do not, however, use so-called “surveillance” cookies that track your activity elsewhere on the Web. We may also collect information using web beacons (also known as “tracking pixels”).
“Web beacons” or clear .gifs are small pieces of code placed on a Web page to monitor the behavior and collect data about the visitors viewing a Web page. For example, Web beacons or similar technology can be used to count the users who visit a Website or to deliver a cookie to the browser of a visitor viewing that page. We may use Web beacons or similar technology on our Services from time to time for this and other purposes.
We use several third-party applications like Google Analytics, Heap Analytics, etc. for the sole purpose of tracking and analysis so that we can measure and improve the performance of our site. However, complying to EU’s General Data Protection Regulation, it doesn’t hamper your privacy nor do we share the collected information with any outsider applications as we track anonymously.
The Services allow you to integrate and create actions or commands between various third-party applications. To connect third-party applications, you must have an account with each third-party application you integrate, and the Services will require you to authenticate with each application. We will store the login credentials for each third-party application that you authenticate to allow us to continue to provide the Services. When you enable the Services, the third-party applications you integrate will provide us with access to the information you provided to the third-party application. When you integrate third-party applications, we will collect the information that is necessary to enable access to the third-party application and any data or content contained within the third-party application required to affect the action or command. The third-party application will share information with us, and we will share information between third-party applications. We allow you, or your account administrator, to delete your account data by logging in to your account and deleting your account. If you have any questions about deleting account data, please contact [email protected].
You may only use the Services according to the Terms of Service, as applicable. We prohibit you from using the Services to transmit sensitive data such as regulated health information, financial information, or other sensitive information.
We are not responsible for how any third-party application collects, processes, uses, retains, or discloses your information. The way a third-party application processes information is governed by the policies of the third-party application. We disclaim all liability or damage which may arise from the practices, actions, or omissions of any third-party application that you integrate.
If you’re added as a team member to any Pabbly Connect account, we will share your information with the team account holder. The team account holder will have access to your name, email address, avatar (if any), usage. Any information you share through a team account, including integrations that you create, will be available to the team account holder.

The Services allow you to collect, process, transmit or disclose information, content, or posts that may include other parties’ personal information. You are responsible for ensuring that you have the right to collect, process, transmit or disclose other parties’ information. By using the Services, you represent that your privacy policy accurately describes your privacy practices and that you have obtained all legally required consents to collect, process, transmit, or disclose the information you process using the Services.

Consent Management Process :

Obtaining Consent By using our application, you acknowledge that you have read and understood our Privacy Policy and agree to the collection, use, and disclosure of your personal information as described in this policy. Your continued use of our application signifies your acceptance of our Terms and Conditions (T&C) and this Privacy Policy.
Modification of Consent If you wish to modify your consent regarding the use of your personal information, you may do so by contacting us. Please send an email to [email protected] with your request to modify your consent. Our support team will process your request and update your consent preferences accordingly.
Revocation of Consent You have the right to revoke your consent to our collection, use, and disclosure of your personal information at any time. To revoke your consent, please send an email to [email protected] with your request to revoke consent.

3. How We Use Your Information

We use the personal information we collect to fulfill your requests for services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.
By providing us your e-mail address, you consent to us using the e-mail address to send you our Website and services related notices, including any notices required by law, in lieu of communication by postal mail. You also agree that we may send notifications of activity on our Website to the e-mail address you give us, in accordance with any applicable privacy settings. We may use your e-mail address to send you other messages, such as newsletters, changes to our features, new services, events or other information. If you do not want to receive optional e-mail messages, you may modify your settings to opt out.
Our settings may also allow you to adjust your communications preferences. If you do not wish to receive promotional email messages from us, you may opt out by following the unsubscribe instructions in those emails. If you opt out, you will still receive non-promotional emails from us about our Services.
Following termination or deactivation of your services, we may (but are under no obligation to) retain your information for archival purposes. We will not publicly disclose any of your personally identifiable information other than as described in this Privacy Policy.
At our sole discretion, for any reason or no reason at all, we reserve the right to remove any content or messages, if we believe that such action is necessary (a) to conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; to enforce this policy, to take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our Website; or (c) to exercise or protect the rights, property, or personal safety of the Website, our users, or others.
Business Transfers: As our businesses continue to evolve, we might sell one or more of our companies, subsidiaries or business units. In such transactions, personally identifiable information generally is one of the transferred business assets. In such event, this Privacy Policy may be amended as set forth below or the collection and uses of your personally identifiable information may be governed by a different privacy policy.
Protection of Our Services and Others: We reserve the right to release personally identifiable information to unaffiliated third parties when we believe its release is appropriate to comply with the law, enforce or apply our Terms and Conditions and other agreements, or protect the rights, property or safety of Trader Interactive, our users or others. This includes exchanging information with other unaffiliated third parties in connection with fraud protection and credit risk reduction.
With Your Consent: Other than as set out above, you will receive notice and have the opportunity to withhold consent when personally identifiable information about you might be shared with unaffiliated third parties.
Authentication tokens: To integrate with a third-party service, Pabbly Connect needs your authorization to communicate with the service’s application programming interface (API). A majority of third-party services employ OAuth protocol for this purpose, which enables Pabbly Connect to communicate with third-party services on your behalf.
API Keys and login credentials: Third-party services that do not employ the modern OAuth protocol use either API keys or login credentials to authenticate/authorize the communication with the service’s API. In this case, we securely save the API key/login credentials and will not use this personal information for any purposes other than those for which you have provided it. If you remove the connection you have provided the information for, we will automatically delete it from our database and server.
Pabbly Connect use of information received from Google APIs will adhere to Google API Services User Data Policy and Google Privacy Policy including the Limited Use requirements. Incase any user want to remove the Pabbly Connect access from their Google account, they can simply do from the Google security setting page.
Pabbly Connect utilizes information received from the YouTube API for API client purposes in full compliance with YouTube’s Terms of Service. By using Pabbly Connect, including features that involve YouTube API services, users agree to adhere to YouTube’s Terms of Service.
Pabbly Connect never share the Restricted Platform Data from Facebook with any third-party organizations or person. Note that the task history in the Pabbly Connect account is available for the last 15 days only, post which all data are being deleted automatically.

For Indian Users who are using Pabbly Payment Gateway:

Account information of Merchants

If you create an account to take advantage of the full range of services offered on Pabbly, we ask for and record Personal Information such as your name, email address, and mobile number. We may collect and store your Sensitive Personal Data or Information (such as any financial information including inter alia credit card, debit card details, bank account and know your customer (“KYC“) documents as per RBI regulations and any other information as may be applicable) that the User may opt to save in the User account created with Pabbly. We use your email address to send you updates, news, and newsletters (if you willingly subscribe to the newsletter during signup, or anytime after signup) and contact you on behalf of other Users (such other Users who send you friend requests, personal messages, or other social collaboration based events). If you do not want to receive communications from us that are not relevant to you or your use of our services, please click on the unsubscribe link provided at the bottom of such e-mails sent to you by us. Pabbly assures that your Personal Information will not be made public or sold to any third party. The User shall have an option to erase any information provided by the User including Personal Information. If a User opts for the said option of erasure, Pabbly shall delete all stored information of the User from its servers.

Customer Information

We also store customer information of customers such as address, mobile number, Third Party Wallet details, Card Details, and email addresses making payments through Pabbly checkouts. However, only when customer chooses to share the information on the businesses powered with Pabbly applications, we share the information with respective businesses. However, Pabbly is not liable in any way for any misuse of this information by the business or people related to the businesses to whom the information is shared by the customer.

3. How We Use Your Information

We use the personal information we collect to fulfill your requests for services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.
By providing us your e-mail address, you consent to us using the e-mail address to send you our Website and services related notices, including any notices required by law, in lieu of communication by postal mail. You also agree that we may send notifications of activity on our Website to the e-mail address you give us, in accordance with any applicable privacy settings. We may use your e-mail address to send you other messages, such as newsletters, changes to our features, new services, events or other information. If you do not want to receive optional e-mail messages, you may modify your settings to opt out.
Our settings may also allow you to adjust your communications preferences. If you do not wish to receive promotional email messages from us, you may opt out by following the unsubscribe instructions in those emails. If you opt out, you will still receive non-promotional emails from us about our Services.
Following termination or deactivation of your services, we may (but are under no obligation to) retain your information for archival purposes. We will not publicly disclose any of your personally identifiable information other than as described in this Privacy Policy.
At our sole discretion, for any reason or no reason at all, we reserve the right to remove any content or messages, if we believe that such action is necessary (a) to conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; to enforce this policy, to take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our Website; or (c) to exercise or protect the rights, property, or personal safety of the Website, our users, or others.
Business Transfers: As our businesses continue to evolve, we might sell one or more of our companies, subsidiaries or business units. In such transactions, personally identifiable information generally is one of the transferred business assets. In such event, this Privacy Policy may be amended as set forth below or the collection and uses of your personally identifiable information may be governed by a different privacy policy.
Protection of Our Services and Others: We reserve the right to release personally identifiable information to unaffiliated third parties when we believe its release is appropriate to comply with the law, enforce or apply our Terms and Conditions and other agreements, or protect the rights, property or safety of Trader Interactive, our users or others. This includes exchanging information with other unaffiliated third parties in connection with fraud protection and credit risk reduction.
With Your Consent: Other than as set out above, you will receive notice and have the opportunity to withhold consent when personally identifiable information about you might be shared with unaffiliated third parties.
Authentication tokens: To integrate with a third-party service, Pabbly Connect needs your authorization to communicate with the service’s application programming interface (API). A majority of third-party services employ OAuth protocol for this purpose, which enables Pabbly Connect to communicate with third-party services on your behalf.
API Keys and login credentials: Third-party services that do not employ the modern OAuth protocol use either API keys or login credentials to authenticate/authorize the communication with the service’s API. In this case, we securely save the API key/login credentials and will not use this personal information for any purposes other than those for which you have provided it. If you remove the connection you have provided the information for, we will automatically delete it from our database and server.
Pabbly Connect use of information received from Google APIs will adhere to Google API Services User Data Policy and Google Privacy Policy including the Limited Use requirements. Incase any user want to remove the Pabbly Connect access from their Google account, they can simply do from the Google security setting page.
Pabbly Connect utilizes information received from the YouTube API for API client purposes in full compliance with YouTube’s Terms of Service. By using Pabbly Connect, including features that involve YouTube API services, users agree to adhere to YouTube’s Terms of Service.
Pabbly Connect never share the Restricted Platform Data from Facebook with any third-party organizations or person. Note that the task history in the Pabbly Connect account is available for the last 15 days only, post which all data are being deleted automatically.

4. How We Share Your Information

As a matter of policy, we will not sell or rent information about you and we will not disclose information about you in a manner inconsistent with this Privacy Policy except as required by law or government regulation. We cooperate with law enforcement inquiries, as well as other third parties, to enforce laws such as those regarding intellectual property rights, fraud and other personal rights.
We will not share the personal information we collect about you with any third party for their own marketing purposes without your consent. We may share your data with our services providers who process your personal information to provide services to us or on our behalf. We have contracts with our service providers that prohibit them from sharing the information about you that they collect or that we provide to them with anyone else, or using it for other purposes.
You may decline to submit Personally Identifiable Information through the Services, in which case we may not be able to provide certain services to you. If you do not agree with our Privacy Policy or Terms of Service, please discontinue use of our Service; your continued usage of the Service will signify your assent to and acceptance of our Privacy Policy and Terms of Use.
We can (and you authorize us to) disclose any information about you to law enforcement, other government officials, any lawsuit or any other third party that we, in our sole discretion, believe necessary or websiteropriate in connection with an investigation of fraud, intellectual property infringement, or other activity that is illegal or may expose us, or you, to liability.

5. Ensuring Information Is Accurate And Up-to-date

We take reasonable precautions to ensure that the Personal Information we Collect, Use and Disclose is complete, relevant and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why we recommend that you:

Let us know if there are any errors in your Personal Information; and
Keep us up-to-date with changes to your Personal Information such as your name or address.

6. How We Protect Your Information

We are very concerned about safeguarding the confidentiality of your personally identifiable information. We employ administrative, physical and electronic measures designed to protect your information from unauthorized access.
By using our Website or Services or providing your Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Website or Services.
We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Information. Our employees are trained and required to safeguard your information. We cannot, however, ensure or warrant the security of any information you transmit to us and you do so at your own risk. Using unsecured wi-fi or other unprotected networks to submit messages through the Service is never recommended. Once we receive your transmission of information, we make commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps.
Notwithstanding anything to the contrary in this Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our rights or property. However, nothing in this Policy is intended to limit any legal defenses or objections that you may have to a third party, including a government’s, request to disclose your information.
However, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us credit card information and/or other sensitive information through email and live chat. If you have reason to believe that your interaction with us is not secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the “Contact Us” section available on our Website.
We take data security seriously. Your data is securely stored within Amazon Web Services (AWS) infrastructure, specifically utilizing Amazon Simple Storage Service (S3) and Amazon Relational Database Service (RDS). The applications configured in Pabbly Connect, such as MailChimp, ActiveCampaign, Gmail, Asana, etc., with your access tokens, keys, and credentials, are securely stored in an AES-256 Encrypted Amazon Relational Database Service (RDS), which is accessible only through our IP using an SSL connection.

7. Your Choices About Your Information

You have several choices regarding use of information on our Services:

Email Communications: We will periodically send you free newsletters and e- mails that directly promote the use of our Website, or Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly. Despite your indicated e-mail preferences, we may send you service related communications, including notices of any updates to our Terms of Use or Privacy Policy.
You may, of course, decline to submit personally identifiable information through the Website, in which case, we will not be able to provide our services to you.

8. Rights Of The Data Subject

The company aims to take reasonable steps to enable you to correct, amend, delete, or limit the use of your personal data. The company wants to ensure that you are fully aware of your data protection rights. Every user is entitled to the following:

The right to access: You have the right to request copies of your data from our company. We may charge you a small fee for this service.
The right to rectification: You have the right to request our company to correct any information you believe is inaccurate. You also have the right to request our company to complete information you believe is incomplete.
The right to erasure: You have the right to request our company to erase your data under certain conditions.
The right to restrict processing: You have the right to request our company to restrict the processing of your personal data under certain conditions.
The right to object to processing: You have the right to object to our company’s processing of your data under certain conditions.
The right to data portability: You have the right to request our company to transfer the data that we have collected to another organization or directly to you under certain conditions.

Digital Personal Data Protection Act 2023

If you are a resident of India, you may have rights under the DIGITAL PERSONAL DATA PROTECTION ACT, 2023 regarding the processing of your personal information (user to be referred to as “Data Principal” and Pabbly to be referred to as “Data Fiduciary” ). You have the right to access the personal information we hold about you and, in some cases, to ask that your information be corrected, erased, or updated (subject to limitations in the applicable act). You may also have the right to object to or request that we restrict your information processing. If we collected information based on your consent, you have the right to revoke your consent. Please read more information about the rights you have regarding this act here –https://www.meity.gov.in/writereaddata/files/Digital%20Personal%20Data%20Protection%20Act%202023.pdf

If you want to make request regarding the same, please contact us at our email: [email protected].

9. Storing & Deletion Of Personal Data

We retain your information only for as long as is necessary for the purposes for which we process the information as set out in this policy. However, we may retain your Personal Data for a longer period of time where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
We do not own any of your data, information, and materials or the data, information and materials of your authorized users and customers that you or your authorized users post or upload to our Services (“Customer Data”). As between Pabbly and you, you retain title to and ownership of all right, title and interest in your Customer Data. By using our Services, you grant us a limited license to access, disclose the process, transmit and use your Customer Data for performing our Services to you and for complying with these Terms. Following any expiration or termination of these Terms or your Pabbly account, we will retain a copy of your Customer Data for 15 days and after such 15-day period; we will have no obligation to maintain or provide access to your Customer Data and will thereafter unless legally prohibited, delete all Customer Data in our possession. You agree that you are solely responsible for exporting your Customer Data prior to any such expiration or termination, and if you require assistance for exporting your Customer Data following any such expiration or termination, you may be required to pay a separate fee to us.
We may use (but not disclose) data collected regarding your use of our Services for our internal business purposes, including for creating anonymous, aggregated and otherwise non-personal data. We may freely use and make available such anonymous, aggregated and otherwise non-personal data regarding the use of our Services for our business purposes. We will ensure that this anonymous, aggregated and otherwise non-personal data cannot identify you or your customers and can in no way be specifically associated with you or any of your customers.
For Pabbly Email Marketing application, we retain email campaign data, including templates, subscriber details, and engagement metrics, for a maximum of 6 months. Subscribers and suppression lists are retained only during the service tenure.
For the Pabbly Connect application, we automatically remove all data and reports from workflow history that are older than 15 days.
For the Pabbly Email Verification application, we will remove email verification reports and verified lists from your dashboard that are older than 15 days from the completion of the verification process.
For Pabbly Subscription Billing application, affiliate click data older than 6 months will be automatically deleted. Webhook events and history older than 3 months will also be automatically deleted. Any activity logs exceeding 90 days in age will be deleted automatically, and exported CSV files from the system will be automatically removed after 48 hours.
In the event of a Pabbly account deletion, all data associated with the account will be promptly and permanently deleted, and recovery will not be possible under any circumstances.

10. Children’s Privacy

Our services are available only to persons who can form a legally binding contract with us as per the applicable laws. Protecting the privacy of young children is especially important. Thus, we do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register. If you are under 18, please do not attempt to register for the Service or send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 18 may provide any personal information for listing any service.

11. Merger And Acquisitions

In case of a merger or acquisition, we reserve the right to transfer all the information, including personally identifiable information, stored with us to the new entity or company thus formed. Any change in the Website’s policies and standing will be notified to you through email.

12. Links To Third Party Website

Our website contains links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from you. Other websites follow different rules regarding the use or disclosure of the personally identifiable information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

13. Notification Procedures

We understand and respect that not all users may want to allow us to share their information with other select users or companies. If you do not want us to share your information, please contact us through the Contact Us page, and we will remove your name from lists we share with other users or companies as soon as reasonably practicable or you can also click on unsubscribe. When contacting us, please clearly state your request, including your name, mailing address, email address and phone number. In case you do not want your name to be displayed on the Website, you may opt for the same by choosing a Username other than your original name, you may also hide details of Social Networking Accounts by opting for the same when you are creating an account with us.

However, under the following circumstances, we may still be required to share your personal information:

If we respond to court orders or legal process, or if we need to establish or exercise our legal rights or defend against legal claims.
If we believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use or as otherwise required by law.
If we believe it is necessary to restrict or inhibit any user from using any of our Website, including, without limitation, by means of “hacking” or defacing any portion thereof.

14. User Submissions

You understand that when using the Platform, you will be exposed to Content from a variety of sources, and that we are not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Content and you agree and assume all liability for your use. You further understand and acknowledge that you may be exposed to Content that is inaccurate, offensive, indecent, or objectionable, defamatory or libelous and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against us with respect thereto. If you find any content to be libelous, objectionable, defamatory, and indecent or infringing your Intellectual Property Rights, you may contact us directly through “Contact Us” page and we shall take appropriate action to remove such content from the Website.

15. Phishing Or False Emails

If you receive an unsolicited email that appears to be from us or one of our members that requests personal information (such as your credit card, login, or password), or that asks you to verify or confirm your account or other personal information by clicking on a link, that email was likely to have been sent by someone trying to unlawfully obtain your information, sometimes referred to as a “phisher” or “spoofer.” We do not ask for this type of information in an email. Do not provide the information or click on the link. Please contact us at [email protected] if you get an email like this.

16. Changes To Our Privacy Policy

We may update this Privacy Policy and information security procedures from time to time. If these privacy and/or information security procedures materially change at any time in the future, we will post the new changes conspicuously on the Website to notify you and provide you with the ability to opt out in accordance with the provisions set forth above. Continued use of our Website and Service, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

17. Collection Of Information By Third-party Websites, Services, Ad Servers Sponsors, Our Sub-processors And Their Vendors

Our Services may contain links to other Websites or services whose information practices may be different than ours. For example, while using one or more of our Websites, you may link to a third party’s Website via a window opened within (or on top of) our Website. Some of our Services may allow users to interface with third party Websites or services. You will remain logged into those third party Websites or services until you actively log off. By interfacing with those third party Websites or services, you are allowing our Services to access your information that is or becomes available via such third party Websites or services, and you are agreeing to those third party’s applicable terms and conditions. Once you log onto any such third party Websites or services, the content you post there may also post to our Services. Our Privacy Policy and procedures may or may not be consistent with the policies and procedures of such third party Websites or services, and when you visit such Websites or services our Privacy Policy does not apply to personally identifiable information and other data collected by the third party. You should consult, read and understand the privacy notices of such third parties before choosing to provide personally identifiable information on any such Websites or services.
Our Services may also use a third party ad server to present the advertisements that you may see on our Services. These third party ad servers may use cookies, Web beacons, clear .gifs or similar technologies to help present such advertisements, and to help measure and research the advertisements’ effectiveness. The use of these technologies by these third party ad servers is subject to their own privacy policies and is not covered by our Privacy Policy.
In addition some of our third party Data Processors, Sub-Processors, whose list can be found here Privacy Sub Processor may also have access to your information and the associated Vendors of those third parties might also have access to your information.

18. Breach Of Privacy Policy

We reserve the right to terminate or suspend your usage of this Website immediately if you are found to be in violation of our privacy policy. We sincerely request you to respect privacy and secrecy concerns of others. The jurisdiction of any breach or dispute shall be India.

19. No Reservations

We do not accept any reservation or any type of limited acceptance of our privacy policy. You expressly agree to each and every term and condition as stipulated in this policy without any exception whatsoever.

20. No Conflict

The policy constitutes a part of the user terms. We have taken utmost care to avoid any inconsistency or conflict of this policy with any other terms, agreements or guidelines available on our Website. In case there exists a conflict, we request you to kindly contact us at [email protected] for the final provision and interpretation.

21. Contact Us

If you have any questions about this Privacy Policy, our practices relating to the website, or your dealings with us, please contact the Privacy Team at: [email protected].

Should you wish to report a complaint or if you feel that our Company has not addressed your concern satisfactorily, you may contact the Information Commissioner's Office: [email protected].

Last Updated: 24 June 2024

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2. Information We Collect Automatically When You Use Our Services

3. How We Use Your Information

For Indian Users who are using Pabbly Payment Gateway:

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Customer Information

Digital Personal Data Protection Act 2023

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