Integrating WooCommerce with WhatsApp Using Pabbly Connect: A Step-by-Step Guide

Learn how to automate WhatsApp notifications for WooCommerce orders using Pabbly Connect. This guide provides detailed steps for seamless integration. Learn to create powerful connections between your critical applications without requiring specialized programming knowledge or extensive technical background.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To get started with integrating WooCommerce with WhatsApp, we will use Pabbly Connect. First, navigate to the Pabbly Connect website and sign in to your account. If you are a new user, you can sign up for free and get 100 tasks each month.

After logging in, you will see the Pabbly Apps dashboard. Click on the Pabbly Connect icon to access its dashboard. From here, you can create a new workflow to automate the process of sending WhatsApp messages for WooCommerce orders.

2. Creating a Workflow in Pabbly Connect

In this section, we will create a workflow that sends WhatsApp messages when a new order is placed in WooCommerce. Click on the Pabbly Connect dashboard and select the ‘Create Workflow’ button in the top right corner. A dialog box will appear asking for a workflow name.

• Enter ‘Send and Get WhatsApp Message for WooCommerce Order’ as the workflow name.
• Select the folder where you want to save this workflow.

After naming your workflow and selecting a folder, click the Create button. You will now see the trigger and action windows. The trigger is the event that starts the workflow, while the action is the event that occurs as a result. In this case, the trigger will be a new order in WooCommerce.

3. Setting Up the Trigger for WooCommerce

Next, we will set up the trigger for our workflow in Pabbly Connect. Select WooCommerce as the trigger application. For the trigger event, choose New Order Created. This will allow Pabbly Connect to capture any new orders placed through your WooCommerce store.

Once you select the trigger event, Pabbly Connect will provide you with a unique webhook URL. Copy this URL, as you will need it to connect your WooCommerce account with Pabbly Connect.

• Open your WooCommerce account and navigate to the settings.
• Go to the Advanced tab and then select Webhooks.
• Click on Add Webhook and fill in the details using the copied webhook URL.

After saving the webhook, return to Pabbly Connect and click on the Recapture Webhook Response button to test if the connection is successful.

4. Testing the Integration with a Test Purchase

To ensure that the integration between WooCommerce and Pabbly Connect is working correctly, perform a test purchase. Navigate to the products section in your WooCommerce account and select a product to purchase.

Fill in the required details, such as name, address, and payment information, and click on the Place Order button. After successfully placing the order, go back to Pabbly Connect to check if the webhook response has been captured.

Verify that the order details appear in the Pabbly Connect dashboard. Ensure that the customer details and order status are displayed correctly.

If the response is captured successfully, you are ready to set up the action to send WhatsApp messages.

5. Sending WhatsApp Notifications Using Pabbly Connect

Now that the trigger is set up, it’s time to configure the action step in Pabbly Connect. Select WhatsApp by AI Sensei as the action application. For the action event, choose Send Template Message. This will send a confirmation message to the customer.

To connect your WhatsApp account, click on the connect button and enter your API key from your AI Sensei account. After connecting, you will need to set up the message template to be sent to customers, which includes variables for their name and order details.

Map the customer’s name and order key in the message template. Ensure the campaign status is live for the message to be sent.

Finally, save your workflow and run a test to check if the WhatsApp message is received correctly by the customer. This completes the integration process using Pabbly Connect.

Conclusion

Integrating WooCommerce with WhatsApp using Pabbly Connect allows for seamless communication with customers. By automating order notifications, you enhance customer service and streamline your workflow effectively.