Learn how to integrate WhatsApp with The Campaign Using Pabbly Connect for automated Google Business Profile review notifications and replies powered by Chat GPT. Navigate the automation landscape confidently with clear, structured guidance suitable for professionals regardless of prior technical experience. with Pabbly Connect.

Watch Step By Step Video Tutorial Below

1. Setting Up the Workflow to Integrate WhatsApp and The Campaign

The first step in integrating WhatsApp with The Campaign is to set up your workflow using Pabbly Connect. Start by visiting the Pabbly Connect homepage and signing in or creating a new account if you are a new user. Once logged in, navigate to the dashboard where you can create a new workflow.

Click on the ‘Create Workflow’ button and name your workflow, for example, ‘Get WhatsApp Message on Google Business Profile Reviews and Generate Replies with Chat GPT’. Choose an appropriate folder for your workflow, such as “Social Media Automations”, and click on ‘Create’.

2. Configuring the Trigger Event for Google Business Profile

To set up the trigger event, select the Google Business Profile as your trigger application. This is where you will capture new reviews. Choose the trigger event, which in this case is ‘New Review’. This setup will allow you to get notified every time a new review is posted. using Pabbly Connect

  • Select Google Business Profile as the trigger application.
  • Choose ‘New Review’ as the trigger event.
  • Connect your Google account by signing in.

After successfully connecting your Google Business Profile, select the specific location for which you want to receive reviews. Click ‘Save and Send Test Request’ to verify that the connection is working correctly and to capture the latest review.

3. Setting Up WhatsApp Notifications Using AI Sensi

Next, integrate WhatsApp to receive notifications for new reviews. Select WhatsApp by AI Sensi as your action application. For the action event, choose ‘Send Template Message’. This will allow you to send a formatted message to your WhatsApp whenever a new review is posted. using Pabbly Connect

To set up the connection, you will need to provide the API key from your AI Sensi account. After entering the API key, configure the message template that will be sent. This template should include variables for the review rating, comment, and reviewer’s name.

  • Input your API key from AI Sensi.
  • Create a message template that includes dynamic variables.
  • Test the message to ensure it is sent correctly.

Once the template is set up and tested, you will receive WhatsApp notifications containing all relevant details of the new reviews.

4. Automating Reply Generation with Chat GPT

Now, it’s time to automate the replies to the reviews using Chat GPT. Add a new action step and select OpenAI as your application. Choose the action event as ‘Chat GPT’ to generate replies based on the reviews received. using Pabbly Connect

To set this up, you will need to connect your OpenAI account by providing the API key. Once connected, enter the prompt that instructs Chat GPT on how to generate a suitable reply for each review. Include specific instructions to keep the replies concise and relevant.

Connect to OpenAI using your API key. Create a prompt that specifies the content of the reply. Test the response to ensure it meets your requirements.

After generating the reply, you can then set up another action to post this reply back to the Google Business Profile using the same method as the initial trigger.

5. Finalizing the Integration and Testing

Finally, finalize the integration by mapping the generated reply back to the Google Business Profile. Select Google Business Profile as your action application and choose ‘Create Reply’ as the action event. Map the review name and the generated reply to ensure that the correct information is posted. using Pabbly Connect

Click ‘Save and Send Test Request’ to test the entire workflow. This will confirm that whenever a new review is posted, you will receive a WhatsApp notification, and a reply will be generated and posted automatically.

This comprehensive integration of WhatsApp with The Campaign Using Pabbly Connect not only streamlines your review management process but also enhances customer engagement, allowing you to respond promptly and effectively.

Conclusion

This guide summarizes the key points and helps you understand the essential features and benefits of using this tool.

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In conclusion, integrating WhatsApp with The Campaign Using Pabbly Connect allows businesses to automate their review responses efficiently. By following these steps, you can set up an effective system to manage customer feedback and enhance engagement.