Integrating Userback Feedback with Slack Using Pabbly Connect

Learn how to seamlessly post Userback feedback on Slack using Pabbly Connect in this detailed tutorial. Discover hidden automation capabilities within your existing tools. This guide shows you how to connect your essential applications and permanently eliminate redundant manual processes.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin integrating Userback feedback into Slack, you’ll need to access Pabbly Connect. Start by navigating to the Pabbly Connect landing page, which can be found by searching ‘Pabbly.com/c/connect’. This platform allows you to connect various applications without any programming knowledge.

Once on the landing page, you will see options to either sign in or sign up for free. If you are a new user, click on ‘Sign Up for Free’ to get started. Existing users should simply click on ‘Sign In’ to proceed. After signing in, you will gain access to the Pabbly Connect dashboard where you can create your workflows.

2. Creating a Workflow in Pabbly Connect

After accessing your dashboard, the next step is to create a new workflow in Pabbly Connect. Click on the ‘Create Workflow’ button. You will be prompted to name your workflow and select a folder for it. Name your workflow as ‘How to Post Userback Feedback on Slack’ and save it in the ‘Automations’ folder.

• Click on ‘Create’ to open the workflow window.
• This window is crucial as it allows you to set up your trigger and action.

In this workflow, you will select Userback as your trigger application. This means that every time a new feedback is submitted on Userback, it will trigger the workflow to post a message on Slack.

3. Setting Up Userback as the Trigger Application

Now that you have created your workflow, it’s time to set Userback as the trigger application in Pabbly Connect. Search for Userback in the trigger application section and select it. For the trigger event, choose ‘New Feedback’. This setup ensures that the workflow is activated whenever a new feedback is submitted.

Pabbly Connect will generate a webhook URL for you. Copy this URL as you will need it to connect your Userback account to Pabbly Connect. Then, log into your Userback account, navigate to your project, and go to the Integrations section.

• Click on the three dots next to Webhook and select ‘Connect’.
• Paste the copied URL into the Webhook URL field.
• Select ‘New Feedback is Added’ as the event.

Finally, click on ‘Complete Setup’ to finalize the connection. Now, your Userback account is linked with Pabbly Connect, and it will be ready to send data to Slack.

4. Testing the Webhook with a Submission

To ensure that the integration works properly, you need to perform a test submission in Userback. Open the feedback form and fill in the required fields: email, title, and description of the bug. For example, you can set the email as ‘[email protected]’, the title as ‘Incorrect Calculation in Shopping Cart’, and provide a description.

Once you submit the form, return to Pabbly Connect to check if the webhook has captured the response. If it has, you will see all the details you entered in the workflow dashboard. This confirms that the connection is successful.

Make sure to check the captured data to verify all fields are correctly populated. This step is crucial for ensuring your workflow is set up correctly before moving forward.

Once you confirm that the data is captured correctly, you can proceed to set up the action step for Slack.

5. Integrating Slack to Post Userback Feedback

After successfully testing the webhook, the next step is to set Slack as the action application in Pabbly Connect. Search for Slack and select it. For the action event, choose ‘Send Channel Message’. This action will allow you to send a notification to your Slack channel whenever a new feedback is recorded.

You will need to connect your Slack account to Pabbly Connect. Click on ‘Add a New Connection’ and follow the prompts to authorize Pabbly Connect to access your Slack account. Choose the token type as ‘Bot’ for sending messages through a bot.

Select the channel where you want the messages to be posted, such as ‘#new-bug’. Map the message fields to include the title and description of the bug from the Userback submission.

Finally, click on ‘Save and Send Test Request’ to ensure that everything works smoothly. If successful, you will see the message appear in your selected Slack channel, confirming that the integration is complete.

Conclusion

In this tutorial, we explored how to use Pabbly Connect to integrate Userback feedback with Slack. By following the steps outlined, you can automate the process of posting new feedback to your Slack channel, enhancing communication and efficiency within your team. This integration is crucial for promptly addressing user feedback and improving your application’s user experience.