Integrating URL, Google Chat, and More Using Pabbly Connect: A Step-by-Step Guide

Learn how to integrate URL, Google Chat, Slack, Discord, and more using Pabbly Connect with this detailed tutorial. Follow the exact steps to enhance your workflow.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Integration

To integrate URL, Google Chat, and other applications, we first need to access Pabbly Connect. This platform serves as a bridge for connecting various applications seamlessly. Start by logging into your Pabbly Connect account and navigate to the workflows section.

Once in the workflows section, you can create a new workflow. This will allow you to set up a trigger and an action, which are the core components of any integration. The trigger will initiate the workflow, while the action will define what happens next.

2. Creating a Webhook in Freshdesk

The next step involves creating a webhook in Freshdesk, which will send data to Pabbly Connect. Log into your Freshdesk account and go to the Admin section. From the left sidebar, click on ‘Workflows’ and then ‘Automation’.

• Select ‘New Rule’ to create a new automation rule.
• Name your rule appropriately, such as ‘New Ticket Notification’.
• Set conditions based on ticket properties, like subject or priority.

After setting conditions, choose ‘Webhook’ as the action and paste the webhook URL provided by Pabbly Connect. This integration will allow Freshdesk to communicate with Pabbly Connect whenever a new ticket is created.

3. Triggering and Testing the Integration

After setting up the webhook, it’s crucial to test the integration. Go back to Pabbly Connect and check if it is waiting for a webhook response. To test, create a new ticket in Freshdesk that meets the conditions set earlier.

Once the ticket is created, Pabbly Connect should capture the data from Freshdesk. You can view the captured data, including ticket ID, subject, and description. This confirms that the integration is functioning correctly.

4. Notifying Teams Using Google Chat

Now that data is captured in Pabbly Connect, you can set up an action to notify your team via Google Chat. In your Pabbly Connect workflow, select Google Chat as the action application.

• Authenticate your Google Chat account in Pabbly Connect.
• Choose the appropriate channel where notifications should be sent.
• Customize the message format to include ticket details.

With this setup, every time a new ticket is created in Freshdesk, a notification will be sent to your team in Google Chat, ensuring everyone is informed about new issues promptly.

5. Expanding Notifications to Other Apps

Besides Google Chat, you can expand your notifications to other applications like Slack and Discord using Pabbly Connect. The process is similar to what you did for Google Chat.

Simply add additional actions in your Pabbly Connect workflow for Slack or Discord. Authenticate these applications and set up the message format to include relevant ticket details. This flexibility allows you to keep your entire team updated across multiple platforms.

Conclusion

This tutorial demonstrated how to use Pabbly Connect to integrate URL, Google Chat, and other applications effectively. By setting up webhooks and notifications, you can streamline your support processes and enhance team communication.