Learn how to integrate Shopper with Google Sheets for automatic ticket updates. This tutorial covers all steps and applications involved in the process. Discover how to seamlessly connect your essential tools through accessible instructions that make powerful automation available to professionals at every skill level. with Pabbly Connect.

Watch Step By Step Video Tutorial Below

1. Integrating Shopper and Google Sheets

Integrating Shopper with Google Sheets allows you to automate ticket management. This integration ensures that every new ticket created in Shopper is reflected in Google Sheets automatically.

To set up this integration, we will be using Pabbly Connect, an automation tool designed to connect various applications seamlessly. Here’s a brief overview of the steps involved:

  • Create a workflow in Pabbly Connect.
  • Set up a trigger for new tickets in Shopper.
  • Connect Google Sheets to add new rows automatically.

Following these steps will create a smooth workflow that enhances your ticket management process.

2. Creating a Workflow in Pabbly Connect

To begin, you need to create a workflow in Pabbly Connect. This workflow will serve as the backbone for the integration between Shopper and Google Sheets. Start by signing into your Pabbly Connect account.

Once logged in, click on the ‘Create Workflow’ button in the top right corner. You will be prompted to name your workflow. For this integration, name it ‘Add Repair Shopper Ticket in Google Sheets’. Select a folder for organization, or create a new one if necessary.

  • Name your workflow appropriately.
  • Choose or create a folder for your workflow.
  • Click ‘Create’ to finalize your workflow setup.

With your workflow created, you can now set up the trigger that will initiate the automation process.

3. Setting Up the Trigger in Shopper

The next step is to set up the trigger in Shopper. This trigger will activate the workflow whenever a new ticket is created. In Pabbly Connect, select ‘Shopper’ as your trigger application.

Choose the trigger event as ‘New Ticket’. This means that every time a new ticket is generated in your Shopper account, it will trigger the workflow. After selecting the trigger event, you will receive a webhook URL that you need to copy.

Select ‘Shopper’ as your trigger application. Choose the trigger event ‘New Ticket’. Copy the provided webhook URL for later use.

Now, you need to set up this webhook in your Shopper account to complete the trigger setup.

4. Configuring the Webhook in Shopper

To configure the webhook in Shopper, navigate to your account settings. Click on ‘Admin Settings’ and then ‘Notification Center’. Here, you will create a new notification set.

When creating the notification set, name it ‘New Ticket’. In the webhook URL field, paste the URL you copied from Pabbly Connect. Make sure to select the event as ‘New Ticket Created’ and enable the webhook option.

Navigate to ‘Admin Settings’ and then ‘Notification Center’. Create a new notification set named ‘New Ticket’. Paste the webhook URL and enable the webhook option.

With this configuration, every new ticket created in Shopper will trigger a response to Pabbly Connect, completing the setup for the trigger.

5. Adding Tickets to Google Sheets

The final step involves adding the details of the tickets to Google Sheets. In Pabbly Connect, set the action application as Google Sheets and select the action event as ‘Add a New Row’.

To connect Google Sheets, click on ‘Connect’, and authorize your Google account. After successful connection, select the spreadsheet where you want the ticket details to be added. Map the fields from the trigger response to the corresponding columns in your Google Sheets.

Select ‘Google Sheets’ as your action application. Choose the action event ‘Add a New Row’. Map the fields from the trigger response to Google Sheets columns.

Once everything is configured, test the workflow by creating a new ticket in Shopper. The details should automatically populate in your Google Sheets.

Conclusion

Integrating Shopper with Google Sheets streamlines your ticket management process effectively. By following these steps, you can ensure that every new ticket from Shopper is automatically recorded in Google Sheets, enhancing your workflow.

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This integration not only saves time but also improves collaboration among team members. Embrace automation and make your ticket management more efficient today!