Integrating Razorpay with Microsoft Teams Using Pabbly Connect: A Step-by-Step Guide

Learn how to integrate Razorpay with Microsoft Teams using Pabbly Connect to automate notifications for failed payments. Follow this detailed tutorial for a seamless setup.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To start integrating Razorpay with Microsoft Teams, first access Pabbly Connect. This platform allows you to automate workflows without any programming knowledge. Simply visit the Pabbly Connect website and sign in or sign up for a free account.

Once logged in, you will see options for various Pabbly applications. Click on ‘Access Now’ under Pabbly Connect to open your dashboard. This is where you will create your integration workflow.

2. Creating a Workflow in Pabbly Connect

To create a new workflow, click on the ‘Create Workflow’ button. You will be prompted to name your workflow and choose a folder for it. Name it something like ‘Notify Team on Microsoft Teams for Failed Razorpay Payment’ and select the appropriate folder.

• Click on the ‘Create’ button.
• This will open the workflow window where you can set up triggers and actions.

In this window, the first step is to select Razorpay as the trigger application. Choose the trigger event as ‘Payment Failed’. This means that whenever a payment fails in Razorpay, it will trigger the workflow created in Pabbly Connect.

3. Setting Up the Webhook in Razorpay

After selecting Razorpay and the trigger event, you will receive a webhook URL from Pabbly Connect. Copy this URL as you will need it to set up the webhook in your Razorpay account.

Log into your Razorpay account, navigate to the ‘Developers’ section, and click on ‘Webhooks’. Here, you will find an option to add a new webhook. Paste the copied URL into the designated field and set the active event to ‘Payment Failed’.

• Leave the secret and alert email fields blank.
• Click on ‘Create Webhook’ to save the settings.

This completes the webhook setup, allowing Razorpay to communicate with Pabbly Connect whenever a payment fails.

4. Configuring Microsoft Teams Notification

Next, you will set up the action application, which is Microsoft Teams. In Pabbly Connect, select Microsoft Teams as the action application and choose the action event as ‘Send Message in Channel’.

You will need to connect your Microsoft Teams account to Pabbly Connect. Click on ‘Connect’ and follow the prompts to authorize the connection. This ensures that Pabbly Connect can send messages to your Teams channels.

Select the team and channel where you want to send notifications. Map the message content to include details like name, email, and reason for the failed payment.

This ensures that your team receives all necessary information to follow up with the customer effectively.

5. Testing the Integration

To ensure everything is set up correctly, it’s time to test the integration. Attempt to make a payment using an international card in Razorpay. Since international cards are not supported, this should trigger the webhook.

After the payment fails, check your Microsoft Teams channel. You should see a notification containing the details of the failed payment, such as the customer’s name, email, and reason for failure, all sent automatically through Pabbly Connect.

If the notification appears, your integration is successful. You can now follow this process for other products as well.

This automated system will help your team respond promptly to payment issues, enhancing customer experience and potentially increasing conversion rates.

Conclusion

In this tutorial, we explored how to integrate Razorpay with Microsoft Teams using Pabbly Connect. This integration allows for immediate notifications on payment failures, improving team responsiveness and customer service.