Integrating Razor Pay with WhatsApp Cloud API Using Pabbly Connect

Learn how to integrate Razor Pay with WhatsApp Cloud API using Pabbly Connect for seamless payment recovery. Follow this step-by-step tutorial to automate your notifications.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To start integrating Razor Pay with WhatsApp Cloud API, first, access Pabbly Connect. This platform allows you to automate tasks between various applications seamlessly. You can visit the official Pabbly Connect website and sign in or sign up for a free account.

Once logged in, you will be directed to the dashboard where you can create workflows. These workflows will facilitate the connection between Razor Pay and WhatsApp Cloud API, enabling automated notifications for abandoned cart payments. Ensure you have your Razor Pay account ready for this process.

2. Creating a Workflow in Pabbly Connect

To create a workflow in Pabbly Connect, click on the ‘Create Workflow’ button located in the top right corner of the dashboard. A dialog box will appear, prompting you to name your workflow. For this integration, name it ‘Send WhatsApp Message to Recover Razor Pay Abandoned Payment’.

• Select your desired folder for organization.
• Click on the ‘Create’ button to finalize your workflow setup.

Once the workflow is created, you will see the trigger and action options. This is where you will set up the automation to send reminders through WhatsApp when a payment fails in Razor Pay.

3. Setting Up the Trigger with Razor Pay

The next step is to select Razor Pay as your trigger application in Pabbly Connect. This will allow you to automate actions based on payment events. Choose the trigger event as ‘Payment Failed’ to ensure that the workflow activates whenever a payment does not go through.

After selecting the trigger event, you will receive a webhook URL. Copy this URL and navigate to your Razor Pay account settings. Under the ‘Webhooks’ section, add a new webhook using the copied URL and select the same event as your trigger. This setup ensures that Pabbly Connect receives notifications about payment failures.

4. Setting Up Action with WhatsApp Cloud API

Now that your trigger is set, the next action is to integrate WhatsApp Cloud API in Pabbly Connect. Choose WhatsApp Cloud API as your action application and select the action event as ‘Send Template Message’. This will allow you to send a reminder message to customers who abandoned their carts.

• Connect your WhatsApp Cloud API account using the required token and phone number ID.
• Select the message template you created for abandoned cart reminders.

Ensure that you map the customer’s phone number and name dynamically. This way, each reminder message will be personalized, improving customer engagement and recovery rates.

5. Testing the Automation

After setting up both the trigger and action, it’s crucial to test your automation in Pabbly Connect. You can do this by simulating a failed payment in Razor Pay. Enter dummy payment details and cancel the transaction to trigger the webhook.

Once the payment fails, check your WhatsApp to see if you received the reminder message. If everything is set up correctly, you should receive a personalized message reminding you about the abandoned cart items. This confirms that your integration is working as intended.

Conclusion

This tutorial demonstrated how to use Pabbly Connect to integrate Razor Pay with WhatsApp Cloud API, enabling automated reminders for abandoned carts. By following these steps, you can enhance customer engagement and recover lost sales effectively.