Integrating Freshdesk with Webhook Responses Using Pabbly Connect

Learn how to integrate Freshdesk with webhook responses using Pabbly Connect for seamless automation. Step-by-step tutorial included. Follow this definitive guide to creating powerful automated workflows with straightforward, efficiency-focused solutions that save valuable time.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin integrating Freshdesk with webhook responses, we first need to access Pabbly Connect. Open your browser and navigate to the Pabbly Connect website. Here, you will find options to sign in or sign up for free.

If you are a new user, click on ‘Sign Up for Free’ to create an account, which includes 100 free tasks. Existing users can simply log in. After logging in, navigate to the ‘All Apps’ section, and select Pabbly Connect to access the dashboard.

2. Creating a New Workflow in Pabbly Connect

To set up our workflow, click on the ‘Create Workflow’ button located in the top right corner of the dashboard. You will be prompted to name your workflow; you can name it something like ‘Create Freshdesk Contact from Webhook Response’. Selecting a folder to save this workflow is optional, but you can choose ‘Home’ for simplicity.

• Click on ‘Create’ to initiate the workflow setup.
• You will see two windows: one for the trigger and one for the action.
• Select ‘Webhook’ as the trigger application and ‘Freshdesk’ as the action application.

By doing this, you are setting up the automation where a new response captured through the webhook will create a new contact in Freshdesk. This is the essence of how Pabbly Connect facilitates the integration.

3. Setting Up the Webhook in Pabbly Connect

After selecting the trigger application, you will receive a unique webhook URL from Pabbly Connect. This URL acts as a bridge between your form application and Pabbly Connect. For this tutorial, we will use Jotform as our form application.

Copy the webhook URL provided by Pabbly Connect and head to your Jotform account. Go to the settings of your form, navigate to the ‘Integrations’ tab, and select ‘Webhook’. Paste the copied URL into the designated field and complete the integration.

• Ensure that every time the form is filled out, the response is sent to the webhook URL.
• This setup allows Pabbly Connect to capture the form submissions automatically.

Now, Pabbly Connect will display a message indicating that it is waiting for a webhook response. You will need to perform a test submission in Jotform to capture the response in Pabbly Connect.

4. Creating a New Contact in Freshdesk

With the webhook set up, navigate back to Pabbly Connect and select Freshdesk as your action application. Choose the action event ‘Create a New Contact’. Click on the ‘Connect’ button and opt for ‘Add New Connection’ to link your Freshdesk account with Pabbly Connect.

To establish this connection, you will need to enter your Freshdesk account subdomain, password, and API key. The subdomain can be found in your Freshdesk account URL, while the API key can be accessed from the profile settings.

Once you have entered the required details, click on ‘Save’ to establish the connection. This allows Pabbly Connect to create new contacts in Freshdesk based on the captured webhook responses.

After successfully connecting, you can map the fields from the webhook response to the Freshdesk contact fields. This ensures that the information collected from the form is accurately reflected in Freshdesk.

5. Testing the Integration Workflow

Now that you have set up the webhook and action, it’s time to test the integration. Fill out the Jotform again with dummy data, such as a test name and email. Upon submission, Pabbly Connect will capture this response and execute the workflow.

Return to your Freshdesk account and check the contacts section. You should see the newly created contact reflecting the data submitted through the form. This confirms that the integration is working correctly, allowing you to automate the process of creating Freshdesk contacts from webhook responses.

Repeat the form submission to ensure the automation is consistent. Each submission should result in a new contact being created in Freshdesk.

This seamless integration demonstrates the power of Pabbly Connect in automating tasks between different applications, enhancing your workflow efficiency.

Conclusion

In this tutorial, we explored how to integrate Freshdesk with webhook responses using Pabbly Connect. By following the steps outlined, you can automate the creation of contacts in Freshdesk effortlessly, streamlining your workflow.