Integrating BigCommerce Order Details with WhatsApp Using Pabbly Connect

Learn how to integrate BigCommerce order details with WhatsApp using Pabbly Connect. Follow this detailed tutorial for step-by-step guidance. Follow this definitive guide to creating powerful automated workflows with straightforward, efficiency-focused solutions that save valuable time.

Watch Step By Step Video Tutorial Below

1. Connecting Pabbly Connect to BigCommerce and WhatsApp

To get BigCommerce order details on WhatsApp, we will use Pabbly Connect as the integration platform. First, access Pabbly Connect by visiting the official website and signing in or signing up for a free account. Once logged in, navigate to the Pabbly Connect dashboard to create a new workflow.

Click on the ‘Create Workflow’ button and name your workflow, for instance, ‘Get BigCommerce Order Details on WhatsApp.’ Select the folder where you want to save this workflow. This setup establishes a foundation for triggering events and actions.

2. Setting Up the Trigger for New Orders in BigCommerce

The next step involves configuring the trigger in Pabbly Connect. Choose BigCommerce as your trigger application and select ‘New Order Created’ as the trigger event. This event will initiate the workflow whenever a new order is placed.

• Select BigCommerce as the application.
• Choose ‘New Order Created’ as the trigger event.
• Connect your BigCommerce account to Pabbly Connect.

To connect BigCommerce, provide the necessary details such as Client ID, Access Token, and Store Hash Key found in your BigCommerce API settings. Ensure all permissions are granted to allow Pabbly Connect to access order details.

3. Retrieving Order Details Using Pabbly Connect

After successfully setting up the trigger, the next step is to retrieve the order details using Pabbly Connect. In the actions section, select BigCommerce again and choose the ‘Get Order by ID’ action event. This allows you to fetch specific order details using the order ID received from the trigger.

Connect BigCommerce again using the existing connection. You will map the order ID from the trigger response to retrieve the relevant order details. This includes customer information, product names, quantities, and total amounts.

• Select ‘Get Order by ID’ as the action event.
• Map the order ID from the trigger response.
• Save and test the action to ensure it retrieves the correct data.

After testing, you should see the order details in the response from BigCommerce, confirming the successful retrieval of information.

4. Sending Order Details to WhatsApp Using Pabbly Connect

The final step is to send the retrieved order details to WhatsApp. In the actions section of Pabbly Connect, select WhatsApp Cloud API as your application and choose ‘Send Template Message’ as the action event. This action will send a formatted message containing the order details to your WhatsApp number.

To connect WhatsApp Cloud API, you need your Access Token, Phone Number ID, and WhatsApp Business Account ID. After entering these details, select the template you created for new orders. Ensure to map the customer name, product names, quantities, and prices to the corresponding fields in your WhatsApp message.

Select WhatsApp Cloud API as the application. Choose ‘Send Template Message’ as the action event. Map the necessary fields to the WhatsApp message template.

After saving and testing this action, you should receive a WhatsApp message containing the new order details, confirming that the integration works as intended.

5. Conclusion

In this tutorial, we successfully integrated BigCommerce with WhatsApp using Pabbly Connect. By setting up triggers for new orders and actions to send messages, we automated the process of receiving order details on WhatsApp. This setup enhances order management and communication efficiency.

With Pabbly Connect, you can streamline various integrations and automate workflows effectively, making it a powerful tool for businesses seeking automation solutions.