Integrate Zendesk Tickets to Google Chat Using Pabbly Connect

Learn how to seamlessly integrate Zendesk tickets into Google Chat using Pabbly Connect with this step-by-step tutorial. Learn to create powerful connections between your critical applications without requiring specialized programming knowledge or extensive technical background.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Zendesk and Google Chat Integration

To start integrating Zendesk tickets into Google Chat, you will need to access Pabbly Connect. This platform serves as the central integration solution that connects various applications seamlessly. Begin by signing into your Pabbly Connect account to access the dashboard.

Once you are on the dashboard, click on the blue button labeled ‘Create Workflow’. This will allow you to initiate the process of setting up your integration. You will be prompted to name your workflow. I am going to name it ‘Zendesk to Google Chat’. After naming it, click on ‘Create’ to proceed.

2. Choosing Trigger Application in Pabbly Connect

In this step, we will define the trigger application in Pabbly Connect. The trigger application is Zendesk, and the event we want to capture is when a new ticket is raised. Click on ‘Choose App’ and select Zendesk from the list.

• Select ‘New Ticket’ as the event.
• Pabbly Connect will generate a webhook URL.
• Copy this webhook URL for integration with Zendesk.

After copying the webhook URL, you will need to set it up in your Zendesk account. This step is crucial for connecting Zendesk with Pabbly Connect.

3. Configuring Webhooks in Zendesk

Now, navigate to your Zendesk account to configure the webhook. Go to the left panel, select ‘Views’, and then click on ‘Manage Views’. From there, click on ‘Apps and Integrations’ and scroll down to find ‘Webhooks’. Here, you will create a new webhook.

Click on ‘Create Webhook’ and fill in the necessary details:

• Name your webhook (e.g., Google Chat Notification).
• Paste the copied webhook URL from Pabbly Connect.
• Select the request method and format accordingly.

Once the webhook is created, click on ‘Test Webhook’ to ensure it is working correctly. This step confirms that your integration is set up properly between Zendesk and Pabbly Connect.

4. Creating the Action in Pabbly Connect for Google Chat

After successfully setting up the trigger, we will now create the action that sends a message to Google Chat. In Pabbly Connect, select Google Chat as the action application. The event for this action will be ‘Create Message’.

Next, you will need to connect your Google Chat account. This requires a webhook URL from Google Chat. To get this URL, go to your Google Chat space, click on the dropdown arrow, and select ‘Manage Webhooks’. Create a new webhook, giving it a name (e.g., Zendesk Ticket Raised).

Make sure to copy the newly generated webhook URL and paste it back into Pabbly Connect. You’ll also need to format the message that will be sent to Google Chat:

Type a message like ‘A new ticket has been created.’ Include ticket details such as title and description.

After setting up the message, click on ‘Save and Send Test Request’. This will send a test message to your Google Chat to ensure everything is working seamlessly with Pabbly Connect.

5. Testing the Integration Between Zendesk and Google Chat

The final step is to test the entire integration to ensure that new tickets in Zendesk are posted to Google Chat. Go back to your Zendesk homepage and create a new ticket by filling out the necessary fields such as requester, subject, and description.

Once the ticket is submitted, return to Pabbly Connect to check if the response has been received. You should see all the details of the ticket captured successfully. After this, check your Google Chat space to see if the notification message has arrived.

If everything is configured correctly, you will receive a message in Google Chat confirming that a new ticket has been created. This successful integration demonstrates how Pabbly Connect can effectively connect Zendesk and Google Chat to automate your workflow.

Conclusion

In this tutorial, we have successfully integrated Zendesk tickets into Google Chat using Pabbly Connect. By following these steps, you can automate notifications and streamline your workflow effectively. Enjoy the benefits of seamless integration!