Integrate Shopify Abandoned Cart Recovery with WhatsApp Using Pabbly Connect

Learn how to automate Shopify abandoned cart recovery messages via WhatsApp using Pabbly Connect in this step-by-step tutorial. Discover hidden automation capabilities within your existing tools. This guide shows you how to connect your essential applications and permanently eliminate redundant manual processes.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin, you need to access Pabbly Connect. Open your browser and search for Pabbly Connect’s landing page. If you are a new user, click on ‘Sign up for free’ to get started. Existing users should select ‘Sign in’ to access their accounts.

Once logged in, you will see various Pabbly applications. Click on ‘Access Now’ for Pabbly Connect to reach your dashboard. From here, you can create your workflow, which will automate the process of sending WhatsApp messages for abandoned carts in Shopify.

2. Creating Your Workflow in Pabbly Connect

In your Pabbly Connect dashboard, click on the ‘Create Workflow’ button. You will be prompted to enter a name for your workflow. For this tutorial, name it ‘Send Shopify Abandoned Recovery Cart Messages via WhatsApp’ and choose a folder to save it in. using Pabbly Connect

• Click on ‘Create’ to open the workflow window.
• This window allows you to set up triggers and actions for your automation.

In the workflow window, you will need to select your trigger application. For this integration, choose Shopify as the trigger application. Set the trigger event to ‘New Abandoned Checkout’ to ensure your workflow activates whenever a cart is abandoned.

3. Connecting Shopify to Pabbly Connect

After selecting Shopify, click on ‘Connect’ to establish a connection. You will be asked to add a new connection or select an existing one. If this is your first time, choose ‘Add a New Connection’ and enter your Shopify API access token and subdomain. using Pabbly Connect

• Log into your Shopify account and navigate to the ‘Apps’ section.
• Create a new app to obtain your API access token.
• Ensure you have the necessary permissions set for the app.

Once you have your API token and subdomain, paste them into the respective fields in Pabbly Connect. After saving, your Shopify account will be successfully connected, allowing you to capture abandoned cart data directly into your workflow.

4. Sending WhatsApp Messages Using Pabbly Connect

With Shopify connected, you can now set up the action to send WhatsApp messages. Select Vati as your action application and choose the action event ‘Send Template Message’. Click on ‘Connect’ to establish a connection with your Vati account. using Pabbly Connect

Enter the API endpoint and access token from your Vati account. Map the WhatsApp number from the Shopify response to ensure dynamic messaging. Select the template you wish to use for the message.

Ensure that your template includes dynamic fields like customer names to personalize each message. After setting up the parameters, click on ‘Save and Send Test Request’ to verify that the WhatsApp message is sent correctly to the customer.

5. Finalizing Your Pabbly Connect Workflow

After successfully sending a test message, review your workflow settings in Pabbly Connect. This includes ensuring that the trigger checks for new abandoned carts every 10 minutes, which is the standard polling interval for Shopify.

Once everything is set, your workflow is now operational. Whenever a customer abandons their cart in Shopify, Pabbly Connect will automatically send a WhatsApp message reminding them to complete their purchase. This integration not only saves time but also helps in recovering lost sales effectively.

Conclusion

In this tutorial, we demonstrated how to use Pabbly Connect to automate the sending of WhatsApp messages for Shopify abandoned carts. By following the steps outlined, you can enhance your customer engagement and improve conversion rates effortlessly.