Integrate PagerDuty Incidents with Google Sheets Using Pabbly Connect: A Step-by-Step Guide

Learn how to automate the addition of PagerDuty incidents in Google Sheets using Pabbly Connect. This step-by-step guide ensures accurate integration without coding. Revolutionize your productivity approach with just a few strategic clicks. Uncover professional methods for connecting applications and creating workflows that reclaim hours of your week.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To start integrating PagerDuty incidents into Google Sheets, access Pabbly Connect through its official website. This platform allows seamless automation without needing coding skills.

Once on the homepage, you can either sign in if you are an existing user or click on the ‘Sign up for free’ button to create a new account. After signing up, you will receive 100 free tasks monthly to explore automation features.

2. Creating a New Workflow in Pabbly Connect

After signing in, you will be directed to the dashboard of Pabbly Connect. Here, click on the ‘Create Workflow’ button to begin. You will be prompted to name your workflow, such as ‘Add New PagerDuty Incidents in Google Sheets’.

• Provide a name for your workflow.
• Select a folder to save your workflow.
• Click on ‘Create’ to proceed.

Now, you will see two windows: one for the trigger and another for the action. Select PagerDuty as the trigger application and Google Sheets as the action application to automate incident recording.

3. Setting Up the Trigger with PagerDuty

In this step, you will configure the trigger in Pabbly Connect. Choose PagerDuty and set the trigger event to ‘Incident is Triggered’. This means that whenever a new incident is raised in PagerDuty, it will trigger the workflow.

Pabbly Connect will provide a Webhook URL. Copy this URL as you will need it to connect PagerDuty with Pabbly Connect. Log into your PagerDuty account and navigate to the Integrations section, where you will find the option for a generic webhook.

• Click on ‘New Webhook’.
• Paste the copied Webhook URL.
• Select ‘Service’ for the scope type.
• Add a description like ‘Google Sheets record’.

Ensure that the event subscription is set to ‘Incident Trigger’ and click on ‘Add Webhook’. This establishes the connection needed for Pabbly Connect to receive data from PagerDuty.

4. Testing the Integration

With the webhook set up, it’s time to test the integration in Pabbly Connect. Go back to the dashboard and click the ‘Test’ button. Create a test incident in PagerDuty to see if the data flows correctly.

To create a test incident, navigate to the incident section in PagerDuty and click on ‘New Incident’. Fill in the details such as service, title, urgency, and description, then click ‘Create Incident’. This action should trigger the webhook and send data to Pabbly Connect.

Check back in Pabbly Connect to see if the response has been received. You should see the details of the incident, confirming that the integration is successful. If you see the response, it indicates that the connection is working perfectly.

5. Adding Incident Details to Google Sheets

Next, you will set up the action in Pabbly Connect to add the incident details to Google Sheets. Select Google Sheets as your action application and choose ‘Add New Row’ as the action event.

Connect your Google Sheets account to Pabbly Connect. After connecting, select the spreadsheet where you want to record the incident details. Map the data fields from PagerDuty to your Google Sheets columns, such as title, date, priority, and urgency.

Map the title from the incident. Format the date using Pabbly’s Date Time Formatter. Map the priority and urgency fields.

Once all fields are mapped, click on ‘Save and Send Test Request’. Check your Google Sheets to confirm that a new row has been added with the incident details. This completes the integration process, ensuring that every new incident in PagerDuty is automatically recorded in Google Sheets.

Conclusion

This tutorial provides a comprehensive guide on how to automate the addition of PagerDuty incidents in Google Sheets using Pabbly Connect. By following these steps, you can efficiently manage incident data without manual effort, enhancing productivity and ensuring accurate records.