Integrate Jira Issues with Freshdesk Using Pabbly Connect

Learn how to automate ticket creation in Freshdesk from Jira issues using Pabbly Connect. Follow our step-by-step tutorial for seamless integration. Explore efficient methods for automating routine tasks with clear, concise instructions suited for both newcomers and experienced professionals.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Connect for Jira and Freshdesk Integration

To automate ticket creation for Jira issues, we use Pabbly Connect as the primary integration platform. This tool simplifies the process, enabling seamless communication between Jira and Freshdesk without requiring coding skills.

In this tutorial, we will walk you through the steps to set up this integration using Pabbly Connect, ensuring that every new issue created in Jira generates a corresponding ticket in Freshdesk. This automation reduces repetitive tasks and enhances team efficiency.

2. Setting Up Pabbly Connect

To begin, navigate to the Pabbly Connect website by entering ‘Pabbly.com’ in your browser. Once there, sign in or create a new account if you haven’t already. The dashboard will provide access to various integration options.

After logging in, follow these steps to create a new workflow:

• Click on ‘Create Workflow’ in the top right corner.
• Name your workflow (e.g., ‘Jira to Freshdesk’).
• Select ‘Jira’ as the application.

By using Pabbly Connect, you can ensure all relevant data from Jira is captured and processed efficiently in Freshdesk.

3. Configuring Jira Integration in Pabbly Connect

Next, you need to set up the trigger event in Pabbly Connect. Choose ‘New Issue’ as the trigger event for Jira. This means that every time a new issue is created, it will trigger the workflow to create a ticket in Freshdesk.

To connect Jira, you will need to provide your Jira credentials, including your email and API token. To obtain the API token:

• Go to your Jira account settings.
• Navigate to the ‘Security’ section.
• Create a new API token and copy it.

After entering the credentials in Pabbly Connect, click ‘Save’ to establish the connection. This will allow Pabbly Connect to listen for new issues in Jira.

4. Creating Tickets in Freshdesk from Jira

Once the Jira integration is set up, it’s time to configure the action event in Pabbly Connect. Select ‘Freshdesk’ as the application and choose ‘Create Ticket’ as the action event. This setup will ensure that a ticket is created in Freshdesk whenever a new issue is detected in Jira.

For the Freshdesk connection, you will need to provide your API key, account password, and subdomain:

Copy the API key from your Freshdesk profile settings. Enter your Freshdesk account password. Input your Freshdesk subdomain (the part before ‘.freshdesk.com’).

After entering these details, click ‘Save’ to finalize the connection. This will allow Pabbly Connect to create tickets in Freshdesk based on the data received from Jira.

5. Testing the Integration Between Jira and Freshdesk

Now that both Jira and Freshdesk are connected through Pabbly Connect, it’s time to test the integration. Create a new issue in Jira to see if it triggers the ticket creation process in Freshdesk.

For example, create an issue titled ‘C++ Programming Error’ with a description detailing the problem. After creating the issue, check Freshdesk to confirm that a ticket has been generated. You should see the ticket reflecting the issue details from Jira.

This successful creation indicates that Pabbly Connect is effectively linking Jira and Freshdesk, allowing for streamlined issue management. If the ticket appears as expected, the integration is complete and functioning correctly.

Conclusion

In this tutorial, we demonstrated how to use Pabbly Connect to automate ticket creation in Freshdesk from Jira issues. By following these steps, you can enhance your workflow and reduce manual entry, allowing your team to focus on resolving issues efficiently.