Integrate Jira and WhatsApp Notifications with Pabbly Connect

Learn how to integrate Jira with WhatsApp notifications using Pabbly Connect for effective automation. Transform complex automation concepts into accessible, actionable steps that eliminate unnecessary manual work while maximizing existing application capabilities.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin integrating Jira with WhatsApp notifications, the first step is to access Pabbly Connect. Open your browser and search for ‘Pabbly Connect’ to reach the landing page. Here, you can either sign in or sign up for a free account if you don’t already have one.

Once logged in, click on the ‘Access Now’ button under Pabbly Connect. You will be directed to the dashboard where you can create a new workflow. This is the starting point for setting up your automation process.

2. Creating a New Workflow in Pabbly Connect

In the Pabbly Connect dashboard, click on the ‘Create Workflow’ button. A pop-up will appear where you need to name your workflow. For this integration, name it ‘Get WhatsApp Notification for New Jira Issues’. Choose the appropriate folder to save your workflow.

• Select the folder where you want to save your workflow.
• Click on ‘Create’ to proceed.

After creating the workflow, you will see two main sections: Trigger and Action. The trigger is the event that starts the workflow, and the action is what happens as a result. In this case, the trigger will be a new issue created in Jira.

3. Setting Up the Trigger with Jira

To set up the trigger in Pabbly Connect, search for ‘Jira’ in the trigger application section. Select ‘Jira Service Management’ as your trigger application. Next, you need to choose the trigger event, which is ‘New Issue Created’.

Now, you will need to connect Jira Service Management with Pabbly Connect. To do this, copy the webhook URL provided in Pabbly Connect and go to your Jira application. In Jira, navigate to Project Settings, then scroll down to Automation.

• Click on ‘Create Rule’ in the Automation section.
• Select ‘Issue Created’ as your trigger.
• Add an action to send a web request using the webhook URL copied from Pabbly Connect.

After setting this up, turn on your rule in Jira to activate the trigger.

4. Configuring WhatsApp Notifications in Pabbly Connect

Now that the trigger is set up, it’s time to configure the action to send WhatsApp notifications using Pabbly Connect. In the action section, search for ‘WhatsApp Cloud API’ and select it as your action application. Choose ‘Send Template Message’ as the action event.

Next, you need to connect WhatsApp Cloud API with Pabbly Connect. Enter your WhatsApp API details, including the token, phone number ID, and WhatsApp Business Account ID. These details can be obtained from your WhatsApp Cloud API account.

Paste the webhook URL from Pabbly Connect into the appropriate field in Jira. Fill in the required fields for the WhatsApp message template. Map the Jira issue details to the WhatsApp message variables.

After filling in all the required details, save the action in Pabbly Connect.

5. Testing the Integration for Success

With the workflow set up in Pabbly Connect, it’s time to test the integration. Go back to Jira and create a new issue. After creating the issue, check Pabbly Connect to see if it has received the webhook response from Jira.

If everything is set up correctly, you will receive a WhatsApp notification with the details of the new Jira issue. This confirmation shows that the integration is working as intended. You can create additional issues in Jira to test further and ensure consistent notifications.

This setup not only keeps your team informed but also enhances responsiveness to critical issues. By automating notifications through Pabbly Connect, you can significantly improve your team’s efficiency and customer satisfaction.

Conclusion

In this tutorial, we explored how to integrate Jira with WhatsApp notifications using Pabbly Connect. By following the steps outlined, you can ensure that your team stays updated on new issues in real time, enhancing communication and efficiency.