Integrate Google Forms with Zendesk Using Pabbly Connect

Learn how to integrate Google Forms with Zendesk using Pabbly Connect to automate user creation upon form submission. Step-by-step tutorial included. Revolutionize your productivity approach with just a few strategic clicks. Uncover professional methods for connecting applications and creating workflows that reclaim hours of your week.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin integrating Google Forms with Zendesk, you first need to access Pabbly Connect. Simply type in the URL for Pabbly Connect in your browser to reach the login page.

Once on the page, you can either sign in if you already have an account or sign up for free to get started. Signing up gives you access to 100 tasks monthly. After logging in, navigate to the Pabbly Connect dashboard where you can create your workflow.

2. Creating a Workflow in Pabbly Connect

In this step, you will create a new workflow in Pabbly Connect to automate user creation in Zendesk upon Google Forms submission. Click on the ‘Create Workflow’ button and name your workflow, for example, ‘Create Zendesk User on Google Form Submission’.

• Select the appropriate folder for your workflow.
• Define the trigger application as Google Forms.
• Set the trigger event to ‘New Response Received’.

This setup allows Pabbly Connect to listen for new responses in Google Forms, which will trigger the action of creating a user in Zendesk.

3. Connecting Google Forms to Pabbly Connect

To successfully connect Google Forms to Pabbly Connect, you will need a webhook URL provided by Pabbly Connect. This webhook acts as a bridge between Google Forms and Pabbly Connect.

Access your Google Form and ensure all required fields are set up correctly. Next, navigate to the ‘Responses’ section and select ‘View in Sheets’. This will open the linked Google Sheet for the form. You must also install the Pabbly Connect add-on from the Google Workspace Marketplace to facilitate this connection.

• Go to Extensions > Add-ons > Get Add-ons and search for Pabbly Connect.
• After installing, return to Extensions > Pabbly Connect > Initial Setup.
• Paste the webhook URL and specify the trigger column.

By completing these steps, you ensure that every new form submission is sent to Pabbly Connect, allowing it to process the data and trigger further actions.

4. Creating a User in Zendesk Using Pabbly Connect

After successfully setting up the trigger, you will now configure the action in Pabbly Connect. Set the action application to Zendesk and select ‘Create User’ as your action event.

To connect to Zendesk, you will need your Zendesk username, API token, and subdomain. Enter these details in Pabbly Connect to establish the connection. This connection allows Pabbly Connect to create users in your Zendesk account based on the data received from Google Forms.

Map the fields from the Google Forms response to the corresponding fields in Zendesk. Ensure to use dynamic mapping to keep the data updated with new submissions. Click ‘Save and Send Test Request’ to check if the user is created successfully.

Once you receive a successful response, you can verify in your Zendesk account that the user has been created with the details provided in the Google Form.

5. Testing the Integration and Verifying Results

To finalize the setup, you need to test the integration. Fill out the Google Form with dummy data and submit it. This will trigger the workflow in Pabbly Connect, sending the data to Zendesk to create a new user.

After submitting the form, check both the Google Sheets and Zendesk to confirm that the data has been recorded correctly. You should see the new user created in Zendesk with the information you provided in the form.

If everything is set up correctly, you can repeat this process with different entries in your Google Form, and each submission will automatically create a new user in Zendesk.

Conclusion

This guide summarizes the key points and helps you understand the essential features and benefits of using this tool.

In conclusion, this tutorial demonstrated how to integrate Google Forms with Zendesk using Pabbly Connect. By following the steps outlined, you can automate user creation upon form submissions, enhancing your workflow efficiency. If you have any questions or need further assistance, feel free to reach out to Pabbly support.