Integrate Google Business Profile with Slack and Google Sheets Using Pabbly Connect

Learn how to integrate Google Business Profile with Slack and Google Sheets using Pabbly Connect in this detailed step-by-step tutorial. Explore efficient methods for automating routine tasks with clear, concise instructions suited for both newcomers and experienced professionals.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin the integration process using Pabbly Connect, you need to access the Pabbly Connect platform. Open your browser and navigate to the Pabbly website. You will see options to sign in or sign up for free if you are a new user.

Once signed in, you will be directed to the Pabbly Connect dashboard. Here, you can start creating your workflow by clicking on the ‘Create Workflow’ button. You will need to name your workflow, for instance, ‘Notify Team on Slack for New Google Business Profile Review and Add Review in Google Sheets.’ After naming, click on ‘Create’ to proceed.

2. Setting Up the Trigger with Google Business Profile

The first step in your workflow is to set up the trigger using Pabbly Connect. For this integration, select ‘Google Business Profile’ as your trigger application. This means that whenever a new review is received, it will trigger the workflow.

Next, choose the trigger event as ‘New Review.’ After selecting this, click on the ‘Connect’ button. If you haven’t connected your Google Business Profile before, you will need to add a new connection. Click on ‘Add a New Connection,’ then sign in with your Google account and grant the necessary permissions.

• Select your Google account for connection
• Choose the location name associated with your business
• Click on ‘Save and Send Test Request’ to capture the latest review

After completing these steps, Pabbly Connect will capture the details of the new review, which will be essential for the next steps in your workflow.

3. Adding Review Data to Google Sheets

Once the trigger is set, the next task is to add the captured review data into Google Sheets using Pabbly Connect. Select ‘Google Sheets’ as your action application. Choose the action event as ‘Add New Row’ and click on connect.

Again, if you are connecting for the first time, follow the same connection steps as before. After connecting, select the spreadsheet where you want the review data to be stored. Ensure that the sheet contains the columns for customer name, rating, and review text.

• Map the customer name from the trigger response
• Map the rating and review text correspondingly
• Click on ‘Save and Send Test Request’ to ensure data is added

After mapping these details, Pabbly Connect will automatically add new reviews to your Google Sheets, keeping your data organized and up to date.

4. Notifying Your Team on Slack

The final step of the workflow is to notify your team on Slack whenever a new review is added. For this, select ‘Slack’ as the action application and choose the action event as ‘Send Channel Message.’ Again, click on connect and follow the connection process.

After connecting, choose the channel where you want to send the notification. Customize the message to include details about the new review, such as customer name, rating, and review text. This will help your team stay informed about customer feedback.

Map the customer name, rating, and review text to the message Add a customizable message to alert the team Click on ‘Save and Send Test Request’ to send the notification

With this setup, Pabbly Connect will ensure that your team is promptly notified on Slack, allowing for quick responses to customer reviews.

5. Summary of the Integration Process

In summary, we have successfully integrated Google Business Profile, Google Sheets, and Slack using Pabbly Connect. The workflow allows for automatic notifications to your Slack team and organized storage of reviews in Google Sheets.

This integration not only streamlines the process of managing customer feedback but also enhances team communication. The steps included setting up the trigger with Google Business Profile, adding data to Google Sheets, and notifying your team on Slack.

By using Pabbly Connect, you can automate these tasks without any coding knowledge, making it an essential tool for your business operations.

Conclusion

This tutorial has demonstrated how to effectively use Pabbly Connect to integrate Google Business Profile with Slack and Google Sheets. By following these steps, you can ensure timely notifications and organized data management, significantly improving your customer feedback process.