How to Set Up Webhook Inside Zendesk Using Pabbly Connect

Learn how to set up a webhook inside Zendesk using Pabbly Connect. Follow our step-by-step guide to seamlessly integrate Zendesk with Google Sheets. Discover hidden automation capabilities within your existing tools. This guide shows you how to connect your essential applications and permanently eliminate redundant manual processes.

Watch Step By Step Video Tutorial Below

1. Setting Up the Webhook in Zendesk Using Pabbly Connect

To set up a webhook inside Zendesk, you first need to access Pabbly Connect. This platform acts as a bridge to facilitate the integration between Zendesk and other applications, such as Google Sheets. Start by logging into your Pabbly Connect account and navigate to the trigger window.

In the trigger window, search for Zendesk as your trigger application. Select the trigger event as ‘New Ticket’. This means that every time a new ticket is created in your Zendesk account, it will initiate the webhook process. Make sure to copy the provided webhook URL from Pabbly Connect as it will be essential in the next steps.

2. Creating the Webhook in Zendesk

Next, to create the webhook in Zendesk, go to the ‘Manage Views’ section. Under the ‘Apps and Integrations’ menu, locate the ‘Webhooks’ option. Here, you will find the option to create a new webhook by clicking on the ‘Create Webhook’ button.

• Select the webhook type as ‘Trigger or Automation’.
• Name your webhook as ‘Pabbly Connect Webhook’.
• Paste the copied webhook URL from Pabbly Connect into the endpoint URL field.

Set the request method to ‘POST’ and the request format to ‘JSON’. You can leave the description field blank. Once you have completed these steps, click on ‘Test Webhook’ to ensure that the integration works correctly.

3. Testing the Webhook in Zendesk

After creating the webhook, you need to test it to confirm that it is functioning properly. Click on the ‘Send Test’ button within the webhook settings. This action will send a test response to Pabbly Connect, allowing you to verify that the connection is successful.

Once you send the test, navigate back to your Pabbly Connect dashboard to check if the test response has been received. If everything is set up correctly, you should see the test data captured in Pabbly Connect.

4. Setting Up Business Rules in Zendesk

To finalize the integration, you must set up business rules in Zendesk. Go to the ‘Object and Rules’ section and scroll down to find ‘Business Rules’. Click on ‘Triggers’ to create a new trigger.

• Name your trigger as ‘Pabbly Connect Trigger’.
• Select ‘Notifications’ as the category.
• Add a condition to trigger when a ‘Ticket is Created’.

For the action, choose ‘Notify by Active Webhook’ and select the webhook you created earlier. In the JSON body field, copy the JSON structure from Pabbly Connect and paste it here. This JSON should include the necessary ticket details such as ID, title, and description.

5. Capturing Ticket Details in Google Sheets

Finally, to capture the ticket details in Google Sheets, go back to Pabbly Connect and set up the action application as Google Sheets. Choose the action event to add a new row in your designated spreadsheet.

Connect your Google account and select the spreadsheet where you want to store the ticket details. Use the mapping feature in Pabbly Connect to automatically fill in the fields with the data received from Zendesk. This ensures that every new ticket created will have its details recorded in Google Sheets.

Conclusion

By following these steps, you can efficiently set up a webhook inside Zendesk using Pabbly Connect. This integration allows for seamless data transfer between Zendesk and Google Sheets, ensuring that ticket details are automatically recorded for future reference. With Pabbly Connect, you can enhance your workflow and improve data management effortlessly.