How to Set Up Webhook Inside Userback Using Pabbly Connect

Learn how to set up a webhook inside Userback using Pabbly Connect for seamless integration with Google Chat and other applications. Discover how to seamlessly connect your essential tools through accessible instructions that make powerful automation available to professionals at every skill level.

Watch Step By Step Video Tutorial Below

Introduction to Userback and Pabbly Connect

In this section, we will explore how to utilize Pabbly Connect to set up a webhook inside Userback. Userback is a visual feedback and work tracking tool that helps businesses efficiently collect and manage feedback from customers. By integrating Userback with Pabbly Connect, you can automatically transfer data to other applications whenever specific events occur.

Understanding how to set up this integration is essential for enhancing productivity and improving internal communications. With Pabbly Connect, you can create automated workflows that respond to user feedback, ensuring your team receives critical information in real-time.

Setting Up Webhook in Userback Using Pabbly Connect

To begin, access your Pabbly Connect account and create a new workflow. In this workflow, you will define a trigger and an action. The trigger will be set to Userback, specifically the event when new feedback is submitted. This means that whenever feedback is added, it will initiate the workflow you are creating.

Follow these steps to set up the webhook in Userback:

• Log into your Userback account and select the project you want to integrate.
• Navigate to the Integrations section and select Webhook.
• Copy the webhook URL provided by Pabbly Connect.
• Paste the URL into the Webhook URL field in Userback.

Once you have completed these steps, your webhook integration will be successfully set up. This allows Userback to send feedback data to Pabbly Connect whenever a new feedback entry is created.

Testing the Webhook Integration with Pabbly Connect

After setting up the webhook, the next step is to test the integration. This involves submitting a new feedback entry in Userback to ensure that the data is captured by Pabbly Connect. To do this, navigate to your project and submit feedback as a user would.

Here’s how you can test the integration:

• Create a new feedback entry by clicking on the ‘Report a Bug’ button on your website.
• Fill in the title and description of the feedback.
• Submit the feedback and check Pabbly Connect for the response.

Once you submit the feedback, return to Pabbly Connect and verify that the response has been received. You should see all the details of the feedback captured accurately, indicating that your webhook integration is functioning correctly.

Configuring Actions in Pabbly Connect

With the webhook successfully set up and tested, you can now configure actions in Pabbly Connect based on the feedback received. For instance, you may want to send the feedback details to Google Chat or Slack for your team to review.

To configure actions, follow these steps:

In your Pabbly Connect workflow, add a new action step. Select the application you want to connect, such as Google Chat. Map the fields from the Userback feedback to the fields required in Google Chat.

By setting up these actions, you ensure that whenever feedback is submitted, your team is notified immediately via the chosen communication platform, enhancing responsiveness and collaboration.

Conclusion

In this tutorial, we explored how to set up a webhook inside Userback using Pabbly Connect. This integration allows for seamless communication between Userback and applications like Google Chat, ensuring that feedback is captured and acted upon promptly. By following the steps outlined, you can enhance your team’s workflow and improve customer feedback management.