How to Set Up Webhook Inside Helpwise Using Pabbly Connect

Learn how to set up a webhook inside Helpwise using Pabbly Connect for seamless integration and automation of customer support workflows. Follow this definitive guide to creating powerful automated workflows with straightforward, efficiency-focused solutions that save valuable time.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Connect for Helpwise Integration

In this section, we will explore how to use Pabbly Connect to set up a webhook inside Helpwise. This integration allows you to automate workflows and improve customer support efficiency. By connecting Helpwise with other applications, you can streamline communication and enhance productivity.

To start, log into your Pabbly Connect account. Ensure you have access to Helpwise as well, as you will need to connect these two platforms. This setup will enable you to send data from Helpwise to other applications seamlessly.

2. Setting Up the Trigger in Pabbly Connect

The first step in setting up the webhook is to create a trigger in Pabbly Connect. Here, you will select Helpwise as your trigger application. This allows you to initiate actions based on specific events in Helpwise.

• Search for and select Helpwise as the trigger application.
• Choose the trigger event, such as ‘Conversation Created’.
• Copy the webhook URL provided by Pabbly Connect.

After selecting the trigger event, copy the webhook URL. This URL is crucial for connecting Helpwise with your Pabbly Connect workflow. You will need this URL to complete the setup in Helpwise.

3. Configuring Helpwise with Pabbly Connect

Next, you will configure Helpwise to use the webhook URL from Pabbly Connect. Log into your Helpwise account and navigate to the automation section. Here, you will set up the webhook integration.

• Go to Automation > Integration > Webhooks in Helpwise.
• Click on ‘Connect’ to set up the webhook.
• Paste the copied webhook URL into the callback URL field.

Once you have pasted the URL, select the appropriate mailbox and set the webhook type to match your trigger event. For instance, if your trigger is ‘Conversation Created’, ensure that this is also selected in Helpwise. Finally, click ‘Create’ to finalize the webhook setup.

4. Testing the Webhook Connection in Pabbly Connect

After configuring Helpwise, it’s time to test the webhook connection using Pabbly Connect. You need to capture the response from Helpwise to ensure everything is working correctly. Go back to your Pabbly Connect workflow and click on ‘Re-Capture Webhook Response’.

To initiate the test, send a test email to the Helpwise mailbox you configured. For example, compose an email with a subject like ‘Testing my workflow’ and include a message body. After sending the email, check Pabbly Connect to see if it captures the response successfully.

5. Completing the Integration with Pabbly Connect

Once the webhook is successfully tested, you can proceed with further actions in your Pabbly Connect workflow. This could involve connecting Helpwise data to other applications, such as a CRM or project management tool. By automating these processes, you enhance your customer support capabilities.

With the integration complete, you can now track and manage customer issues more effectively. This setup not only saves time but also ensures that your team can respond to customer queries promptly and efficiently.

Conclusion

In summary, using Pabbly Connect to set up a webhook inside Helpwise is a straightforward process. This integration allows for seamless communication and automation of customer support workflows, enhancing overall efficiency and satisfaction.