How to Set Up Webhook Inside Helpwise Using Pabbly Connect

Learn how to set up a webhook inside Helpwise using Pabbly Connect. Follow our step-by-step guide for seamless integration. Develop expertise in application integration and learn how to design streamlined automation workflows using proven, simplified approaches.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Connect and Helpwise

Pabbly Connect is a powerful integration platform that allows you to connect various applications seamlessly. In this tutorial, we will focus on how to set up a webhook inside Helpwise using Pabbly Connect. Helpwise is a collaborative email tool designed to streamline customer support and internal communication. using Pabbly Connect

By integrating Helpwise with other applications through Pabbly Connect, you can automate support workflows and enhance team productivity. This process ensures that your communication channels are centralized, making it easier to manage customer queries efficiently.

2. Setting Up the Trigger in Pabbly Connect

To begin the integration, we need to set up a trigger in Pabbly Connect. Start by logging into your Pabbly Connect account. Once logged in, create a new workflow and select Helpwise as your trigger application. using Pabbly Connect

• Search for Helpwise in the trigger application list.
• Choose the trigger event, such as ‘Conversation Created’.
• Copy the generated webhook URL for later use.

After selecting the trigger event, Pabbly Connect will provide you with a webhook URL. This URL is essential for connecting Helpwise with Pabbly Connect, allowing data to flow between the two applications.

3. Configuring Webhook in Helpwise

Next, we need to configure the webhook in Helpwise. Log into your Helpwise account and navigate to the Automation section in the top menu. From there, go to Integration and select Webhooks. using Pabbly Connect

Click on the ‘Connect Webhooks’ button to open the configuration dialog. Here, you will paste the webhook URL that you copied from Pabbly Connect. Make sure to select the appropriate mailbox and set the webhook type to match the trigger event you previously selected.

• Paste the webhook URL into the Callback URL field.
• Select your desired inbox from the dropdown menu.
• Choose ‘Conversation Created’ as the webhook type.

Once you have completed these steps, click on ‘Create’ to finalize the webhook setup. You should see a confirmation that the webhook has been connected successfully.

4. Testing the Webhook Connection

After setting up the webhook in Helpwise, it’s time to test the connection. In your Pabbly Connect workflow, click on the ‘Capture Webhook Response’ button. This step is crucial as it allows Pabbly Connect to receive data from Helpwise. using Pabbly Connect

To perform the test, send a test email to the Helpwise mailbox you configured earlier. Use Gmail or any email service of your choice to compose and send an email to the specified address. Ensure that the subject and body contain identifiable text.

Compose an email with a relevant subject and body. Send the email to the Helpwise mailbox. Check Pabbly Connect for the captured response.

Once the email is sent, return to Pabbly Connect to see if the response has been captured successfully. This confirms that the webhook is functioning properly and data is being transferred as intended.

5. Adding Action Steps in Pabbly Connect

With the webhook successfully set up and tested, you can now add action steps in Pabbly Connect. This allows you to determine what happens after a trigger event occurs in Helpwise. For example, you can set up actions to send data to another application, such as a CRM.

In your Pabbly Connect workflow, select the desired action application and configure the action event based on your needs. This step enhances your workflow by automating further processes based on the data received from Helpwise.

By integrating Helpwise with other applications through Pabbly Connect, you improve your customer support processes. This setup not only saves time but also enhances overall team efficiency and customer satisfaction.

Conclusion

In this tutorial, we explored how to set up a webhook inside Helpwise using Pabbly Connect. By following the detailed steps, you can automate your customer support workflows and improve team productivity. With Pabbly Connect, integrating Helpwise with other applications becomes seamless and efficient.