How to Set Up Webhook Inside Customer.io Using Pabbly Connect

Learn how to set up a webhook inside Customer.io using Pabbly Connect for seamless data transfer. Step-by-step guide included. Build sophisticated automated workflows in less time than you think. This guide translates complex integrations into straightforward steps for immediate implementation.

Watch Step By Step Video Tutorial Below

1. Understanding Webhooks and Pabbly Connect

In this section, we will discuss how webhooks work and their integration with Pabbly Connect. Webhooks act as a bridge for transferring data between applications whenever a specific event occurs.

Using Pabbly Connect, you can automate processes by connecting Customer.io to various applications. For example, when a customer unsubscribes, the webhook will trigger actions in other applications like Google Sheets.

2. Setting Up the Trigger in Pabbly Connect

To begin, log into your Pabbly Connect account and select the option to create a new workflow. The first step is to set up the trigger, which will be Customer.io in this case.

• Choose Customer.io as your application.
• Select the trigger event as ‘Webhook’ to receive data.
• Copy the webhook URL provided by Pabbly Connect.

After copying the URL, you’ll need to set up this webhook in your Customer.io account. This URL will facilitate the transfer of data whenever an event occurs.

3. Configuring the Webhook in Customer.io

In your Customer.io account, navigate to Integrations and find the Webhooks section. Click on ‘Add Webhook’ to create a new webhook.

• Enter a name for your webhook, such as ‘Test Webhook’.
• Paste the copied webhook URL from Pabbly Connect into the endpoint field.
• Select the event type you want to track, such as ‘Unsubscribed’.

After configuring these settings, save and enable the webhook. This will ensure that whenever the specified event occurs, the data will be sent to Pabbly Connect.

4. Testing the Webhook Integration

With the webhook set up, it’s time to test the integration. Go back to Pabbly Connect and check for a message indicating that it is waiting for a webhook response.

Now, perform the event you configured in Customer.io. For instance, unsubscribe a customer. Once this action is taken, Pabbly Connect should capture the response from Customer.io.

You will see details such as the unsubscribe timestamp and the customer’s email. This confirms that the integration is working correctly, and the data is being transferred as expected.

5. Conclusion

In conclusion, using Pabbly Connect to set up a webhook in Customer.io allows for seamless data integration. You can automate the process of managing customer subscriptions effectively.

This tutorial provided a step-by-step approach to setting up the webhook, ensuring that you can transfer data effortlessly between Customer.io and other applications like Google Sheets.