How to Set Up Webhook Inside Canny with Pabbly Connect

Learn how to set up a webhook inside Canny using Pabbly Connect to automate your feedback management process. Follow our detailed tutorial for step-by-step guidance.

Watch Step By Step Video Tutorial Below

1. Understanding Webhooks and Pabbly Connect

In this section, we will explore how webhooks work and the role of Pabbly Connect in the integration process. Webhooks allow different applications to communicate automatically when a specific event occurs.

Pabbly Connect acts as a bridge between Canny and other applications, enabling you to automate workflows seamlessly. This integration is particularly useful for businesses looking to collect and manage customer feedback efficiently.

2. Setting Up Pabbly Connect for Canny

To begin, log into your Pabbly Connect account and create a new workflow. This workflow will define the connection between Canny and your desired applications.

Follow these steps to set up your Pabbly Connect workflow:

• Log into your Pabbly Connect account.
• Create a new workflow.
• Select Canny as your trigger application.

After setting up the workflow, you will need to choose the trigger event. In this case, select the webhook configuration option to allow Pabbly Connect to listen for incoming data from Canny.

3. Configuring Webhook in Canny

Once you have set up your workflow in Pabbly Connect, the next step is to configure the webhook in Canny. Copy the webhook URL provided by Pabbly Connect and navigate to your Canny account.

In Canny, go to your profile settings, find the API section, and select the webhook option. Paste the copied URL into the designated field and click on ‘ADD’ to establish the connection. This URL will allow Canny to send feedback data to Pabbly Connect whenever an event occurs.

4. Testing the Connection

After configuring the webhook in Canny, it’s essential to test the connection to ensure that everything is set up correctly. In Pabbly Connect, you will see a message indicating that it is waiting for a webhook response.

To test the connection, perform an action in Canny, such as leaving a comment on a post. Once you submit the comment, return to Pabbly Connect to check if the response has been received. You should see the details of the feedback captured from Canny.

5. Setting Filters and Actions in Pabbly Connect

To refine your automation, you can set up filters in Pabbly Connect. This allows you to specify conditions under which the workflow should continue. For instance, you may want the workflow to proceed only when a comment is created.

In the action step of your Pabbly Connect workflow, select the filter option and define your conditions based on the feedback received from Canny. This ensures that only relevant feedback triggers subsequent actions in your workflow.

Conclusion

This guide summarizes the key points and helps you understand the essential features and benefits of using this tool.

By following these steps, you can successfully set up a webhook inside Canny using Pabbly Connect. This integration not only streamlines feedback management but also enhances communication within your team. For any assistance or queries, feel free to reach out to Pabbly support.