How to Set Up an AI-Agent to Reply to Feedback Automatically Using Pabbly Connect

Learn how to automate feedback responses using Pabbly Connect with Google Forms, OpenAI, and Gmail. Follow this step-by-step tutorial for seamless integration. Develop expertise in application integration and learn how to design streamlined automation workflows using proven, simplified approaches.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Automation

To set up an AI agent for replying to feedback automatically, we use Pabbly Connect as the central automation platform. Begin by accessing the Pabbly Connect dashboard. If you don’t have an account, you can sign up for free via the link provided in the description.

Once logged in, click on the ‘Create Workflow’ button to start building your automation. Name your workflow, for instance, ‘AI Agent to Send Email on Customer Feedback’. After naming, select the folder for your workflow and click on ‘Create’. Now, you’ll see two main sections: the trigger and action windows.

2. Integrating Google Forms with Pabbly Connect

The first step in our automation is to connect Google Forms with Pabbly Connect. In the trigger section, select Google Forms as the app. Choose the trigger event as ‘New Response Received’. This setup allows Pabbly Connect to capture responses from your Google Form submissions automatically.

• Select Google Forms as the app in Pabbly Connect.
• Choose ‘New Response Received’ as the trigger event.
• Copy the webhook URL provided by Pabbly Connect.

Next, go to your Google Form and publish it. Then, navigate to the responses tab, link it to a new Google Sheet, and install the Pabbly Connect Webhooks add-on. After installation, refresh the Google Sheet and set up the initial configuration by pasting the webhook URL you copied earlier. This integration ensures that every new form submission is sent to Pabbly Connect.

3. Sending Feedback Data to OpenAI

After successfully capturing responses in Pabbly Connect, the next step is to send this data to OpenAI’s ChatGPT. Add an action step and select OpenAI as the app. Choose ‘ChatGPT’ as the action event and connect your OpenAI account using the API key.

In this step, you will need to create a prompt for ChatGPT, specifying the details of your business and asking it to generate a personalized email based on the feedback received. This prompt should include information about your product and request a response in JSON format.

• Specify your product details in the prompt.
• Request a response in JSON format for structured output.
• Map the feedback details from the trigger step into the prompt.

Once you send the test request, you should receive a structured response containing the subject line and body of the email, ready to be sent back to the user.

4. Sending Emails through Gmail Using Pabbly Connect

The final step involves using Gmail to send the generated email response to the user. In the action step, select Gmail and choose ‘Send Email’ as the action event. Connect your Gmail account to Pabbly Connect to facilitate sending emails.

Fill in the required fields such as recipient email (mapped from the Google Form responses), subject line (from the OpenAI response), and email body. Ensure you configure the sender name and content type (plain text or HTML) as needed.

Map the recipient email from Google Forms. Use the subject line and body generated by OpenAI. Select the appropriate sender name and content type.

After configuring these settings, send a test email to ensure everything is functioning correctly. You should see the email sent successfully to the user who provided feedback.

5. Testing and Verifying the Automation

Now that you have set up the complete automation using Pabbly Connect, it’s time to test the workflow. Submit a new response through the Google Form to trigger the entire process. Watch as the feedback is processed, and an email is automatically sent back to the user.

Check your Gmail account to verify that the email was sent successfully. The email should include the personalized subject line and body generated based on the user’s feedback. This confirms that your AI agent is functioning as intended.

By following these steps, you can create a seamless feedback response system using Pabbly Connect. This automation not only saves time but also enhances user engagement by providing timely responses to feedback.

Conclusion

This tutorial demonstrated how to automate feedback responses using Pabbly Connect, integrating Google Forms, OpenAI, and Gmail. By setting up this AI agent, you can enhance user engagement and streamline your feedback process efficiently.