How to Send WhatsApp Notifications for WooCommerce Orders Using Pabbly Connect

Learn how to automate WhatsApp notifications for WooCommerce orders using Pabbly Connect. Follow this step-by-step guide to streamline your e-commerce communication. This comprehensive guide reveals exactly how to connect your applications and automate repetitive tasks — accessible for professionals of all technical backgrounds.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for WooCommerce Notifications

To send WhatsApp notifications for WooCommerce orders, we need to access Pabbly Connect. Begin by signing in to your Pabbly Connect account. If you are a new user, you can sign up for free and get 100 free tasks every month.

Once logged in, navigate to the Pabbly Connect dashboard. To start the automation process, click on the ‘Create Workflow’ button located at the top right corner. A dialog box will prompt you to name your workflow. Enter a name like ‘Send WhatsApp Notifications for WooCommerce Orders’ and select a folder for your workflow.

2. Creating the Trigger for WooCommerce Orders

Now, we will set up the trigger for our workflow in Pabbly Connect. Click on the trigger application and select ‘WooCommerce’ from the dropdown menu. The trigger event should be set to ‘New Order Created,’ which captures new orders placed by customers.

• Select ‘WooCommerce’ as the trigger application.
• Choose ‘New Order Created’ as the trigger event.
• Copy the provided webhook URL for integration.

After copying the webhook URL, navigate to your WooCommerce account settings. Under ‘Advanced’ settings, find ‘Webhooks’ and click on ‘Add Webhook’. Here, you will enter the name, select the status as active, and paste the webhook URL provided by Pabbly Connect. Finally, save the webhook to complete the setup.

3. Capturing the Order Response in Pabbly Connect

After successfully adding the webhook, return to Pabbly Connect and click on ‘Recapture Webhook Response’. This will allow Pabbly Connect to listen for incoming data whenever a new order is created in WooCommerce.

To test this, create a new order in your WooCommerce account. Fill in the necessary customer details and complete the checkout process. Once the order is placed, Pabbly Connect should capture the response, confirming the order details such as customer name, order ID, and total amount.

• Ensure the order is created successfully in WooCommerce.
• Check Pabbly Connect for the captured order response.
• Verify the details match the order placed.

This step confirms that your WooCommerce and Pabbly Connect integration is functioning correctly.

4. Sending WhatsApp Notifications via WhatsApp Cloud API

Next, we will set up the action step to send WhatsApp notifications using the WhatsApp Cloud API through Pabbly Connect. Select ‘WhatsApp Cloud API’ as the action application and choose ‘Send Template Message’ as the action event.

In this step, connect your WhatsApp Cloud API to Pabbly Connect by providing your token, phone number ID, and WhatsApp business account ID. These details can be found in your WhatsApp Cloud API setup. Once connected, select the template you created for order notifications.

Input your temporary access token from WhatsApp Cloud API. Paste the phone number ID and WhatsApp business account ID. Select the order notification template for sending messages.

After mapping the necessary fields such as recipient mobile number and order details, click on ‘Save and Send Test Request’. This will send a test message to the specified mobile number, confirming that the integration works as intended.

5. Finalizing the Integration and Testing

Once the WhatsApp notification setup is complete, it’s time to finalize the integration. Make sure all fields are correctly mapped, especially the recipient’s mobile number, which should be dynamic based on the order response captured earlier.

After ensuring everything is correctly set, click on ‘Save and Send Test Request’ again. If successful, you will receive a confirmation message indicating that the WhatsApp notification has been sent. Check your WhatsApp account to see the message with the order details.

Verify the WhatsApp message received contains correct order details. Ensure the integration works for multiple orders. Test with different customer details to confirm reliability.

With this, your integration between WooCommerce and WhatsApp via Pabbly Connect is complete, allowing for seamless communication with your customers regarding their orders.

Conclusion

This tutorial demonstrated how to use Pabbly Connect to automate WhatsApp notifications for WooCommerce orders. By following these steps, you can enhance customer engagement and streamline your order confirmation process effectively.