How to Send WhatsApp Messages to New WooCommerce Customers Using Pabbly Connect

Learn how to send WhatsApp messages to new WooCommerce customers using Pabbly Connect. Follow this step-by-step guide for seamless automation. Build sophisticated automated workflows in less time than you think. This guide translates complex integrations into straightforward steps for immediate implementation.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for WooCommerce Automation

To start sending WhatsApp messages to new WooCommerce customers, you need to set up Pabbly Connect. First, sign up for a free account on the Pabbly Connect website. Once you have signed up, log in and navigate to the Pabbly Connect dashboard.

Click on the ‘Create Workflow’ button to initiate a new automation. Give your workflow a suitable name, such as ‘WooCommerce to WhatsApp Automation’, and click on the ‘Create’ button. This will open a new workflow page where you will set up the trigger and action for your automation.

2. Setting the Trigger in Pabbly Connect Using WooCommerce

The next step is to set the trigger in Pabbly Connect. In the trigger section, select ‘WooCommerce’ as the application. Then, choose the trigger event as ‘New Customer Created’. This event will initiate the workflow whenever a new customer registers on your WooCommerce store.

• Choose WooCommerce as the application.
• Select ‘New Customer Created’ as the trigger event.
• Copy the provided webhook URL for integration.

After selecting the trigger, you will receive a webhook URL. This URL is essential for connecting your WooCommerce store to Pabbly Connect. You will need to set up this webhook in your WooCommerce settings to capture customer registration data.

3. Configuring WooCommerce Settings for Webhook

To configure the webhook in WooCommerce, go to your WordPress dashboard and select the WooCommerce option. Click on ‘Settings’, then navigate to the ‘Advanced’ tab and select ‘Webhooks’. Here, click on the ‘Add Webhook’ button to create a new webhook.

In the webhook settings, provide a name for the webhook, such as ‘Customer Test’, and set the status to active. For the topic, select ‘Customer Created’ to ensure that data is sent whenever a new customer registers. Paste the webhook URL you copied from Pabbly Connect into the delivery URL field and save the webhook.

4. Sending WhatsApp Notifications via Pabbly Connect

Once your WooCommerce webhook is configured, the next step is to set up the action to send WhatsApp messages through Pabbly Connect. In the action section, search for the ‘Interact’ application, which is the official WhatsApp Business API provider. Select the action event ‘Send WhatsApp Template Message’.

• Choose ‘Interact’ as the application.
• Select ‘Send WhatsApp Template Message’ as the action event.
• Connect your Interact account by entering the secret key.

After connecting to Interact, you will need to map the phone number of the new customer to the WhatsApp message. Ensure that the phone number is formatted correctly with the country code. You will also need to specify the template code name for the message you want to send.

5. Testing Your Automation Setup

After setting up the WhatsApp notification, it’s crucial to test the automation you created in Pabbly Connect. To do this, click the ‘Save and Send Test Request’ button. This action will send a test WhatsApp message to the phone number you specified.

Check your WhatsApp to see if the message was delivered successfully. If everything is set up correctly, you should receive a message thanking the new customer for registering. This confirmation indicates that your automation is working seamlessly and will continue to operate automatically for future customer registrations.

Conclusion

By following this guide, you can effectively use Pabbly Connect to automate WhatsApp notifications for new WooCommerce customers. This setup not only enhances customer engagement but also streamlines communication, ensuring your customers feel valued right from their first interaction with your store.