How to Send WhatsApp Messages on Failed Razorpay Payment using Pabbly Chatflow

Learn how to send WhatsApp messages for failed Razorpay payments using Pabbly Chatflow. This step-by-step guide covers the setup and integration process. Master conversational marketing with practical techniques for creating chatbots that engage visitors at exactly the right moment in their journey.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Integration

To send WhatsApp messages for failed Razorpay payments, first, access Pabbly Chatflow. This platform allows businesses to automate communication seamlessly. Start by visiting the Pabbly website and signing in to your account.

Once logged in, navigate to the Pabbly Chatflow dashboard. Here, you can create a new workflow specifically for handling payment failures. This setup will ensure that your customers are promptly informed about any issues with their payments.

2. Creating a Workflow in Pabbly Chatflow

Creating a new workflow in Pabbly Chatflow is essential for automating your WhatsApp messages. Click on the ‘Create Workflow’ button and name your workflow, such as ‘Failed Razorpay Payment Notification’.

• Select a trigger event: Choose ‘When Payment Fails’ from Razorpay.
• Set the action to send a WhatsApp message via Pabbly Chatflow.
• Ensure to test the workflow to verify it functions correctly.

This process links your Razorpay account to Pabbly Chatflow, allowing for automated notifications to your customers whenever a payment fails.

3. Setting Up Webhook in Razorpay

Next, you need to set up a webhook in Razorpay to connect to Pabbly Chatflow. This webhook will notify Pabbly whenever a payment fails. Log in to your Razorpay account and navigate to the ‘Developers’ section.

Here, you will find the option to add a new webhook. Provide the webhook URL generated by Pabbly Chatflow during your workflow setup. Make sure to select the event ‘Payment Failed’ to ensure accurate notifications.

4. Testing the Integration

After setting up the webhook, it’s crucial to test the integration between Razorpay and Pabbly Chatflow. Simulate a failed payment by entering dummy payment details in Razorpay. This will help ensure that the workflow triggers as expected.

Once the payment fails, check your Pabbly Chatflow dashboard to verify if the WhatsApp message has been sent successfully. This step is vital to confirm that your customers will receive timely notifications about their payment issues.

5. Finalizing the Setup in Pabbly Chatflow

Once testing is complete, finalize your setup in Pabbly Chatflow. Ensure all message templates are correctly configured. You can customize the message that will be sent to your customers when their payment fails.

Finally, save your workflow and enable it. This ensures that from now on, any failed Razorpay payments will automatically trigger a WhatsApp message to inform your customers, enhancing their experience and reducing confusion.

Conclusion

This guide summarizes the key points and helps you understand the essential features and benefits of using this tool.

In conclusion, using Pabbly Chatflow to send WhatsApp messages on failed Razorpay payments streamlines communication with your customers. By automating this process, you ensure timely notifications and improve customer satisfaction.