How to Send WhatsApp Messages on BigCommerce Orders using Pabbly Chatflow

Learn how to automate sending WhatsApp messages for BigCommerce orders using Pabbly Chatflow. Follow this detailed guide to streamline customer communication. Learn how to create intelligent chat workflows that provide instant customer support while qualifying leads 24/7 without human intervention.

Watch Step By Step Video Tutorial Below

Introduction to Pabbly Chatflow for BigCommerce Orders

Pabbly Chatflow is a powerful tool that enables businesses to automate their communication processes. In this tutorial, we will explore how Pabbly Chatflow can send WhatsApp messages for new BigCommerce orders. By integrating Pabbly Chatflow with BigCommerce, you can ensure timely communication with your customers. using Pabbly Connect

This integration allows you to automatically send a WhatsApp message confirming the order as soon as a new order is created in your BigCommerce store. This not only saves time but also enhances customer satisfaction by keeping them informed about their orders.

Setting Up Pabbly Chatflow for WhatsApp Integration

To begin with, access your Pabbly Chatflow account. If you are a new user, sign up for a free account to get started. Once logged in, navigate to the dashboard where you can see various Pabbly applications including Pabbly Chatflow. using Pabbly Connect

Follow these steps to set up Pabbly Chatflow for WhatsApp integration:

• Log into your Pabbly Chatflow account.
• Click on ‘Create Workflow’ to start a new automation.
• Name your workflow, for example, ‘Send WhatsApp Messages on BigCommerce Orders’.

After creating the workflow, you will set up the trigger event that initiates the process. In this case, the trigger will be a new order created in BigCommerce.

Connecting BigCommerce with Pabbly Chatflow

To connect BigCommerce with Pabbly Chatflow, select BigCommerce as your trigger application. Then, choose the event ‘New Order Created’. This step is crucial as it captures the order details automatically. using Pabbly Connect

Here’s how to establish the connection:

• Click on the connect button to add a new connection.
• Enter your BigCommerce Store Hash Key, Client ID, and Access Token.
• Save the connection to establish a link between BigCommerce and Pabbly Connect.

Once the connection is established, you can test it by creating a new order in your BigCommerce account. This will verify if Pabbly Chatflow captures the order details correctly.

Fetching Order Details Using Pabbly Chatflow

After confirming that the connection works, the next step is to fetch the order details using the order ID captured from the trigger. In this step, select BigCommerce again as your action application and choose the event ‘Get Order by ID’. using Pabbly Connect

To do this, follow these steps:

Map the order ID from the previous step to fetch the order details. Click on Save and Send Test Request to retrieve the order details. Check the response to ensure all necessary order details are captured.

This process allows you to access customer names, order totals, and shipping information, which will be essential for sending personalized WhatsApp messages through Pabbly Chatflow.

Sending WhatsApp Messages Using Pabbly Chatflow

With the order details successfully fetched, you can now send a WhatsApp message using Pabbly Chatflow. For this, select Pabbly Chatflow as your action application and choose the event ‘Send Template Message’. using Pabbly Connect

Here’s how to set it up:

Enter the recipient’s mobile number, ensuring to include the country code without the plus sign. Select the template name you created for order confirmation. Map variables such as customer name and order details in the message body.

After filling in all the required details, click on Save and Send Test Request. This will send the WhatsApp message to the customer, confirming their order and providing personalized information based on the data fetched earlier.

Conclusion: Automating Customer Communication with Pabbly Chatflow

In conclusion, using Pabbly Chatflow to send WhatsApp messages for BigCommerce orders streamlines customer communication effectively. By automating this process, businesses can enhance customer satisfaction and save valuable time.

This tutorial demonstrated how to set up an integration between BigCommerce and Pabbly Chatflow, ensuring that customers receive timely updates about their orders. Implementing this automation can significantly improve the overall customer experience in your e-commerce business.