How to Send WhatsApp Messages from Webhook Response Using Pabbly Connect

Learn how to automate sending WhatsApp messages from a webhook response using Pabbly Connect. Follow our detailed tutorial for seamless integration. Explore efficient methods for automating routine tasks with clear, concise instructions suited for both newcomers and experienced professionals.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To start sending WhatsApp messages from a webhook response, access Pabbly Connect. Sign in to your account or create a new one for free and receive 100 free tasks each month.

Once signed in, you will see the dashboard. Click on the ‘Access Now’ button for Pabbly Connect to get started with your automation process.

2. Creating a Workflow in Pabbly Connect

In Pabbly Connect, create a new workflow to initiate the automation. Click on the ‘Create Workflow’ button at the top right corner of the dashboard. Name your workflow something descriptive, such as ‘Send WhatsApp Message from Webhook Response’.

After naming your workflow, select a folder to organize it. Follow these steps to finalize your workflow creation:

• Click on ‘Create’ to save your workflow.
• You will see two sections: Trigger and Action.
• Set up the Trigger first, which will initiate the workflow.

3. Setting Up the Trigger in Pabbly Connect

For the trigger, select ‘Webhook by Pabbly’ as your application. This feature is crucial for connecting applications that are not natively integrated with Pabbly Connect.

Choose ‘Receive Webhook Response’ as the trigger event. After selecting, Pabbly Connect will provide you with a unique webhook URL. Copy this URL to connect it with your form builder application.

Next, go to your form application, navigate to Integrations, and create a new webhook. Paste the copied URL into the designated field and save the integration. This will link your form submissions to Pabbly Connect.

4. Testing the Webhook Connection

After setting up the webhook, it’s time to test the connection. Submit a test form using the link provided in your form builder. This action should trigger the webhook in Pabbly Connect.

To verify the connection, check the workflow in Pabbly Connect. You should see the captured response from the form submission. If the response appears, your webhook setup is successful.

Now that the trigger is confirmed, proceed to set up the action step, which will send a WhatsApp message to the lead. Ensure that your form application captures the necessary details, such as the user’s name and phone number, for personalization in the WhatsApp message.

5. Sending WhatsApp Messages Using Pabbly Connect

For the action step, select ‘WhatsApp by AI Sensi’ as your application in Pabbly Connect. Choose ‘Send Template Message’ as the action event. This will allow you to send personalized messages based on the user’s input from the form.

Connect your WhatsApp account by providing the API key. You can retrieve this key from your AI Sensi account. Once connected, configure the message template you created earlier, ensuring it includes the variable for the user’s name.

Finally, map the user’s phone number and name from the previous steps in your workflow. After completing these fields, click ‘Save and Send Test Request’. If successful, you will receive a confirmation message, and the user will receive a WhatsApp message, completing your automation process with Pabbly Connect.

Conclusion

This tutorial demonstrated how to automate sending WhatsApp messages from webhook responses using Pabbly Connect. By following these steps, you can enhance your lead engagement and improve customer communication effectively.