How to Send WhatsApp Messages for Failed Stripe Payments Using Pabbly Connect

Learn how to send WhatsApp messages for failed Stripe payments using Pabbly Connect. Follow this detailed tutorial for seamless integration. Navigate the automation landscape confidently with clear, structured guidance suitable for professionals regardless of prior technical experience.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Stripe WhatsApp Integration

To send WhatsApp messages for failed Stripe payments, you first need to access Pabbly Connect. Start by typing the URL Pabbly.com/connect in your browser. Once on the landing page, sign in with your existing credentials or create a new account if you are a new user.

After logging in, you will be directed to the All Applications page. Here, you can find various Pabbly products. Click on Pabbly Connect to start the integration process for sending WhatsApp messages for failed payments.

2. Creating a New Workflow in Pabbly Connect

In this step, you will create a new workflow in Pabbly Connect. On the dashboard, locate the blue tab on the right-hand side and click on it. You will be prompted to name your workflow. For this integration, name it ‘Send WhatsApp Messages for Failed Stripe Payments’ and click on Create.

Now, you will see two important events: Trigger and Action. The trigger application will be Stripe, and the action application will be the one that helps in sending WhatsApp messages. Set the trigger event to ‘Payment Failed’. This means the workflow will activate whenever a payment fails in Stripe.

3. Configuring Stripe Webhook for Payment Failures

Next, you need to configure the Stripe webhook to connect with Pabbly Connect. You will receive a webhook URL from Pabbly Connect. Copy this URL, then log into your Stripe account. Navigate to the Developers section and click on Webhooks. Here, select the ‘Add Endpoint’ option.

• Paste the copied webhook URL.
• Select the latest API version.
• Choose the event type as ‘Payment Intent Payment Failed’.

After adding the webhook and selecting the event, your Stripe account is now set to send payment failure notifications to Pabbly Connect. This is a crucial step in ensuring that you receive the necessary data for further actions.

4. Testing the Integration for Failed Payments

To test the integration, you need to simulate a failed payment. Go back to Stripe, and navigate to the Payments section. Select a payment link and fill in the payment details using a test card that is set to decline payments.

Once you submit the payment, check Pabbly Connect to see if the webhook has received the data. You should see the payment intent marked as failed. This confirms that your Stripe webhook is functioning correctly and communicating with Pabbly Connect.

5. Sending WhatsApp Notification for Failed Payments

In the final step, you will set up the action to send a WhatsApp message using Pabbly Connect. Add a new action step and select the WhatsApp application. Choose the action event as ‘Send WhatsApp Template Message’. Connect your WhatsApp account by entering the required credentials.

Map the necessary fields, such as the phone number and template code for the WhatsApp message. Create a template message in WhatsApp that includes variables for the payment amount and product name. After mapping all fields, click on Save and send test request. If everything is set up correctly, you will receive a WhatsApp message notifying the user about the failed payment.

Conclusion

In this tutorial, you learned how to send WhatsApp messages for failed Stripe payments using Pabbly Connect. By following these steps, you can ensure timely notifications for payment failures, enhancing customer communication and experience. Implement this integration today to streamline your payment processes.