How to Send WhatsApp Messages for Cancelled Subscriptions in Pabbly Subscription Billing

Learn how to automate WhatsApp messages for cancelled subscriptions using Pabbly Subscription Billing. Follow our step-by-step tutorial to set up this integration seamlessly. Learn step-by-step how to configure flexible subscription plans, automate billing cycles, and generate detailed revenue reports without coding knowledge.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Subscription Billing for Integration

To begin our process, we will access Pabbly Subscription Billing. This platform is essential for managing subscriptions and automating messages. First, go to the Pabbly website and either sign up for a new account or log in if you already have one.

Once logged in, navigate to the dashboard. Here, you will see various applications offered by Pabbly. Select Pabbly Subscription Billing, where you can manage your subscriptions and set up the necessary integrations.

2. Creating a Workflow in Pabbly Connect

In this step, we will create a workflow using Pabbly Subscription Billing and WhatsApp. Start by clicking on the ‘X Now’ button in Pabbly Connect to access the dashboard. From there, click on the ‘Create Workflow’ button.

• Name your workflow, for example, ‘Send WhatsApp Message When Subscription Cancelled’.
• Select the folder where you want to save your workflow.
• Click on ‘Create’ to proceed to the workflow setup.

Now you will see two boxes for Trigger and Action. The Trigger will be set to Pabbly Subscription Billing, and the action will involve sending a WhatsApp message using the WTI application.

3. Setting Up the Trigger in Pabbly Subscription Billing

Next, we need to set up the trigger event in Pabbly Subscription Billing. Select ‘Subscription Cancelled’ as your trigger event. This event will activate whenever a subscription is cancelled.

To connect Pabbly Subscription Billing with Pabbly Connect, you will need to copy the provided webhook URL. Go to the settings in Pabbly Subscription Billing and find the ‘Webhook’ section. Click on ‘Add Webhook’ and fill in the details:

• Name your webhook (e.g., ‘Testing’).
• Select the product and plans associated with this webhook.
• Paste the copied webhook URL and select ‘Subscription Cancelled’ in the subscription section.

After saving, return to Pabbly Connect to see the webhook response, confirming the setup was successful.

4. Sending WhatsApp Message Using WTI

Now that we have our trigger set, we will configure the action to send a WhatsApp message. Select WTI as your action application and choose ‘Send Template Message’ as the action event.

To connect WTI with Pabbly Connect, you will need the API endpoint and access token from your WTI account. Copy these details and paste them in the appropriate fields in Pabbly Connect.

Map the WhatsApp number from the response of Pabbly Subscription Billing. Select the template you created for cancellation messages. Fill in the custom parameters as required.

Once all details are filled, click on ‘Save’ to finalize the setup. Now, your automated WhatsApp message will be sent whenever a subscription is cancelled in Pabbly Subscription Billing.

5. Conclusion

In this tutorial, we demonstrated how to use Pabbly Subscription Billing to send automated WhatsApp messages for cancelled subscriptions. By setting up triggers and actions in Pabbly Connect, businesses can efficiently communicate with their users about subscription changes.

This integration not only streamlines the notification process but also enhances customer experience. Following these steps will enable you to automate your communication effectively with users through WhatsApp.