How to Send WhatsApp Messages for Booking Cancelled in TuCalendi Using Pabbly Connect

Learn how to send WhatsApp messages for booking cancellations in TuCalendi using Pabbly Connect. Follow this detailed tutorial to automate notifications. Build sophisticated automated workflows in less time than you think. This guide translates complex integrations into straightforward steps for immediate implementation.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for WhatsApp Integration

To send WhatsApp messages for booking cancellations, you first need to access Pabbly Connect. Begin by signing into your Pabbly account and navigating to the dashboard where all applications are listed. Click on the ‘Create Workflow’ button to start the integration process.

Once you have clicked on the button, name your workflow appropriately, such as ‘Send WhatsApp Message for Booking Canceled in TuCalendi’. After naming it, click on the ‘Create’ button to generate a blank workflow. This is where you will set up the trigger and action needed for the automation.

2. Defining the Trigger Event in TuCalendi

The next step involves defining the trigger event in TuCalendi using Pabbly Connect. Choose ‘Booking Canceled’ from the dropdown menu as your trigger event. This means that whenever a booking is canceled in TuCalendi, it will trigger the automation.

• Select ‘Webhook Response’ to capture the cancellation details.
• Copy the generated webhook URL provided by Pabbly Connect.
• Paste this URL into the webhook section of TuCalendi.

By completing these steps, you establish a connection between TuCalendi and Pabbly Connect. This webhook will now fetch details regarding canceled bookings and send them to Pabbly Connect for further processing.

3. Configuring the Webhook in TuCalendi

After setting up the trigger in Pabbly Connect, you need to configure the webhook in TuCalendi. Go to the ‘Calendars’ option in TuCalendi and select the event you are working on. Here, paste the copied webhook URL into the appropriate section.

Next, add an action for this webhook to send the data. Choose ‘Booking Canceled’ as the event action and click on ‘Add’. This action ensures that whenever a booking is canceled, the webhook URL will fetch the necessary data about the booking and send it to Pabbly Connect.

4. Sending WhatsApp Messages via Interact

Now that the trigger is set, the next step involves sending WhatsApp messages using Interact through Pabbly Connect. Choose ‘Send WhatsApp Template Message’ as your action event. This allows you to send a pre-defined message template to the customer whose booking has been canceled.

• Connect your Interact account to Pabbly Connect using the secret key.
• Map the customer’s phone number, template code, and language code according to the data received from the trigger.
• Ensure to include variables like customer name, event name, and booking ID in the message template.

After mapping all required fields, click on ‘Save and Send Test Request’. This action will send a test message to verify that the integration works correctly. Check your WhatsApp for the received message to confirm successful integration through Pabbly Connect.

5. Conclusion

In this tutorial, you learned how to automate WhatsApp messages for booking cancellations in TuCalendi using Pabbly Connect. By following these detailed steps, you can ensure customers are notified promptly about their canceled bookings, enhancing communication and customer service.

Utilizing Pabbly Connect for this integration not only streamlines your workflow but also ensures that important notifications are sent automatically, saving time and improving efficiency.