How to Send SMS for Cancelled Shopify Orders Using Pabbly Connect

Learn how to send SMS for cancelled Shopify orders using Pabbly Connect and ClickSend. Follow this step-by-step guide to automate your notifications. Navigate the automation landscape confidently with clear, structured guidance suitable for professionals regardless of prior technical experience.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for SMS Integration

To send SMS for cancelled Shopify orders, you need to access Pabbly Connect. First, go to the Pabbly Connect dashboard. If you are a new user, sign up quickly to get started with 100 free tasks.

Once logged in, click on the ‘Create Workflow’ button. You will be prompted to name your workflow. For this tutorial, name it ‘Send SMS for Cancelled Shopify Orders’ and click on ‘Create’. This initiates the integration process using Pabbly Connect.

2. Setting Up Shopify as the Trigger Application

In this step, you will configure Shopify as the trigger application in Pabbly Connect. Click on Shopify and select the trigger event as ‘Order Canceled’. This event will activate the workflow whenever an order is cancelled in Shopify.

• Choose ‘Order Canceled’ as the trigger event.
• Copy the webhook URL provided by Pabbly Connect.
• Go to your Shopify settings and navigate to Notifications.

In Shopify, create a new webhook, select ‘Order Cancellation’ as the event, and paste the copied webhook URL. Save the webhook, and this will connect Shopify with Pabbly Connect for future notifications.

3. Testing the Webhook Response

After setting up the webhook, it’s essential to test it to ensure everything works correctly. Cancel an existing order in Shopify to trigger the webhook. This action will send data back to Pabbly Connect for verification.

Once you cancel the order, return to Pabbly Connect and check if the response is received. The response should include details such as product name, amount, and customer information. This confirmation shows that the integration is functioning as intended.

4. Configuring ClickSend to Send SMS

Now that Shopify is set up as the trigger, the next step is to configure ClickSend as the action application to send SMS notifications. In Pabbly Connect, select ClickSend and choose the action event ‘Send SMS’.

• Connect your ClickSend account by entering your username and API key.
• Map the phone number field from the Shopify order response.
• Compose your SMS message including order details and refund information.

After mapping the necessary fields, save the configuration. This setup ensures that every time an order is cancelled, an SMS is sent automatically via Pabbly Connect.

5. Final Testing and Verification of the Integration

With everything set up, it’s time to test the entire workflow. Cancel another order in Shopify and observe if the SMS notification is sent successfully. This is crucial for confirming that Pabbly Connect is effectively integrating Shopify and ClickSend.

Once you confirm that the SMS is received, your integration is successful. You can adjust the message format or other parameters as needed in Pabbly Connect for future orders.

Conclusion

In this tutorial, we demonstrated how to send SMS for cancelled Shopify orders using Pabbly Connect and ClickSend. This integration automates notifications, improving customer communication and satisfaction.