How to Send Shopify Abandoned Cart Messages via WhatsApp Using Pabbly Connect

Learn how to automate sending WhatsApp messages for Shopify abandoned carts using Pabbly Connect. Step-by-step guide to recover lost sales. Learn to create powerful connections between your critical applications without requiring specialized programming knowledge or extensive technical background.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To start automating your Shopify abandoned cart messages via WhatsApp, first, access Pabbly Connect. Open your browser and type in ‘Pabbly.com/connect’ to reach the landing page.

Here, you have two options: ‘Sign In’ for existing users or ‘Sign Up for Free’ for new users. If you’re new, signing up grants you $100 free every month. Once signed in, click on ‘Access Now’ under the Pabbly Connect section to open your dashboard.

2. Creating a Workflow in Pabbly Connect

Once in your Pabbly Connect dashboard, click on the ‘Create Workflow’ button. This initiates the automation process for sending WhatsApp messages.

• Name your workflow, for example, ‘Send Shopify Abandoned Recovery Cart Messages via WhatsApp’.
• Select the folder where you want to save your workflow.

After naming and saving your workflow, you will be directed to the workflow window. Here, you will set your trigger and action applications, with Pabbly Connect acting as the central hub for this integration.

3. Setting Up the Trigger Application

For the trigger application, select ‘Shopify’. This is crucial as it will initiate the workflow when a new abandoned cart is detected.

• Choose the trigger event as ‘New Abandoned Checkout’.
• Connect your Shopify account by adding the Admin API access token and subdomain.

After configuring these settings, click on ‘Save and Send Test Request’. This allows Pabbly Connect to capture the latest abandoned cart details, setting the stage for your WhatsApp message automation.

4. Adding a Filter Condition for Specific Products

To ensure that only specific products trigger the WhatsApp message, add a filter condition. This step is essential for targeting specific abandoned carts.

Select the filter application in Pabbly Connect. Set the condition to check if the product name equals ‘chair’.

This filter ensures that the workflow only continues if the abandoned cart contains the specified item. Once the filter is set up, click on ‘Save and Send Test Request’ to confirm the condition is met.

5. Sending WhatsApp Messages via Pabbly Connect

Now that your trigger and filter are set, it’s time to configure the action application to send WhatsApp messages. Select ‘Vati’ or the WhatsApp Cloud API as your action application.

Choose the action event as ‘Send Template Message’. Connect your Vati account using the API endpoint and access token.

Map the WhatsApp number and template parameters from the previous steps to personalize the message. Once everything is set, click on ‘Save and Send Test Request’ to send a test message. Pabbly Connect will handle the rest, ensuring that your automated messages reach your customers promptly.

Conclusion

This tutorial demonstrated how to use Pabbly Connect to automate sending WhatsApp messages for Shopify abandoned carts. By following these steps, you can effectively recover lost sales and improve your conversion rates.