How to Send Order Confirmation SMS for Multiple Items | Shopify to Twilio Integration Using Pabbly Connect

Learn how to automate order confirmation SMS for multiple items using Pabbly Connect to integrate Shopify and Twilio seamlessly. Explore efficient methods for automating routine tasks with clear, concise instructions suited for both newcomers and experienced professionals.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Shopify and Twilio Integration

To start sending order confirmation SMS for multiple items, you first need to set up Pabbly Connect. This platform is crucial for integrating Shopify with Twilio to automate SMS notifications. Begin by creating an account on Pabbly Connect, which can be done in just a few minutes.

Once logged in, navigate to the dashboard. Click on the blue ‘Create Workflow’ button to initiate a new integration process. Give your workflow a name, such as ‘Send Order Confirmation SMS for Multiple Products’, and select the folder for your automation. Click ‘Create’ to proceed.

2. Linking Shopify with Pabbly Connect

The next step involves connecting your Shopify store to Pabbly Connect. You will need to set a trigger event in Pabbly Connect that activates when a new order is placed. In the trigger section, select ‘New Order’ from the available options.

• Select ‘New Order’ as the trigger event.
• Copy the generated webhook URL.
• Disable simple response and enable advanced response in Shopify settings.

Paste the webhook URL in the Shopify settings under the notifications section. This setup ensures that every time an order is created, the details are sent to Pabbly Connect, allowing for further processing.

3. Placing an Order and Capturing Data in Pabbly Connect

After linking Shopify with Pabbly Connect, you can now place a dummy order in your Shopify store. This order can include multiple products to test the SMS functionality. For instance, add items like LED bulbs, tube lights, and beauty blenders to your cart, and proceed to checkout.

Once the order is placed, Pabbly Connect will capture the order details, including product names, quantities, and customer information. You can verify this data by checking the response received in Pabbly Connect’s dashboard. This step confirms that the integration is functioning correctly.

4. Formatting Order Data for SMS Using Pabbly Connect

To send an SMS with the order details, you need to format the captured data into a readable format. In Pabbly Connect, add a new action step and select ‘Code by Pabbly’. Choose the ‘Run JavaScript’ action event to process the order data.

• Add JavaScript code to format the line items.
• Map the line item data to ensure it updates automatically with each new order.
• Test the JavaScript action to confirm it works as expected.

Once the data is formatted correctly, you can proceed to send the SMS to the customer using Twilio.

5. Sending SMS through Twilio Using Pabbly Connect

Finally, to send the SMS, add another action step in Pabbly Connect and select Twilio as the application. Choose the ‘Send SMS Message’ action event to configure the SMS details.

Fill in the required fields such as the body of the SMS, sender number, and receiver number. Ensure to include the mapped customer name and order details in the SMS body. For example, the message could be: ‘Hello [Customer Name], your order is successful. Here are the product details…’.

After setting up the SMS content, click on ‘Save’ to finalize the integration. Now, every time an order is placed, an automatic SMS will be sent to the customer, confirming their order details.

Conclusion

Using Pabbly Connect, you can effectively automate the process of sending order confirmation SMS for multiple items from Shopify to Twilio. This integration streamlines communication with customers, ensuring they receive timely updates about their orders.