How to Send Confirmation Message on WhatsApp for GrooveSell Order Using Pabbly Connect

Learn how to automate sending confirmation messages on WhatsApp for GrooveSell orders using Pabbly Connect. Step-by-step guide to streamline your order notifications. Navigate the automation landscape confidently with clear, structured guidance suitable for professionals regardless of prior technical experience.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To send confirmation messages on WhatsApp for GrooveSell orders, you first need to access Pabbly Connect. Start by visiting the Pabbly Connect homepage by typing the URL in your browser. Once there, you will see options to sign in or sign up for free.

If you are an existing user, click on the ‘Sign In’ button. New users can create an account by clicking ‘Sign Up for Free’. After signing in, you will be directed to the dashboard where you can create workflows to automate tasks.

2. Creating a Workflow in Pabbly Connect

Once you are on the Pabbly Connect dashboard, the next step is to create a new workflow. Click on the ‘Create Workflow’ option, and a dialog box will appear. Here, you need to provide a name for your workflow, such as ‘Send Confirmation Message on WhatsApp for GrooveSell Order’.

• Enter the name of the workflow.
• Select the folder to save your workflow.
• Click on ‘Create’ to finalize.

After creating the workflow, you will see two windows: one for the trigger and another for the action. The trigger is set to capture new orders from GrooveSell, while the action will send messages via the WhatsApp Cloud API using Pabbly Connect.

3. Setting Up the Trigger for GrooveSell Orders

In this step, you will configure the trigger application, which is GrooveSell. Select GrooveSell as your trigger application and then choose the trigger event, which should be set to ‘Product Purchase’. This event will initiate the workflow whenever a new order is placed.

After selecting the trigger event, Pabbly Connect will provide you with a webhook URL. Copy this URL as it will be used to connect GrooveSell with Pabbly Connect. Log into your GrooveSell account and navigate to the product settings where you want to set up the webhook.

• Go to the ‘Manage Products’ section.
• Select the product for which you want to set up the webhook.
• Paste the webhook URL and save the settings.

After saving, return to Pabbly Connect, which will indicate that it is waiting for a webhook response. This means your setup is ready to capture order details automatically.

4. Testing the Setup with a Sample Order

To ensure everything is working correctly, you need to conduct a test purchase. Open the checkout link for the product you set up in GrooveSell and fill in the required details. Use dummy information for testing, ensuring you enter a valid phone number.

Once the purchase is complete, go back to Pabbly Connect to check if the webhook response has been received. You should see all the details of the order captured, including customer information and product details. This confirms that the connection between GrooveSell and Pabbly Connect is successful.

With the successful test, you can now proceed to set up the action step to send confirmation messages via WhatsApp.

5. Sending Confirmation Messages via WhatsApp

Now, configure the action application by selecting the WhatsApp Cloud API in Pabbly Connect. Choose the action event as ‘Send Template Message’. You will need to establish a connection by entering your WhatsApp Cloud API credentials, which include your temporary access token, phone number ID, and WhatsApp business account ID.

After entering the required details, save the connection. Next, select the message template you created for order notifications. Ensure that the template is approved before using it. You can map the customer details from the previous step into the template fields to personalize the messages.

Map the recipient’s mobile number from the captured order data. Fill in the template body with dynamic variables like customer name and product details. Click ‘Save and Send Test Request’ to check if the message is sent successfully.

After sending the test request, check your WhatsApp to confirm the message has been received. This finalizes the setup, allowing you to automatically send confirmation messages to customers whenever an order is placed in GrooveSell.

Conclusion

In this tutorial, we explored how to automate sending confirmation messages on WhatsApp for GrooveSell orders using Pabbly Connect. By following these steps, you can streamline your order notifications and enhance customer communication effectively.