How to Send an Email When Stripe Subscription is Cancelled Using Pabbly Connect

Learn how to integrate Stripe with Outlook using Pabbly Connect to send automated emails when a subscription is cancelled. Follow this step-by-step tutorial. Explore efficient methods for automating routine tasks with clear, concise instructions suited for both newcomers and experienced professionals.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin the process of sending an email when a Stripe subscription is canceled, you will first need to access Pabbly Connect. Start by visiting the Pabbly website and signing in. If you are a new user, you can easily sign up in just a few minutes.

After logging in, navigate to the dashboard where you can create a new workflow. Click on the ‘Create Workflow’ button to start setting up your integration. This is where Pabbly Connect facilitates the connection between Stripe and Outlook, allowing you to automate the email notification process.

2. Setting Up the Trigger with Stripe

In this step, you will configure the trigger application, which is Stripe. Select Stripe as your trigger application and set the trigger event to ‘Canceled Subscription’. This event will notify Pabbly Connect whenever a subscription is canceled.

• Select ‘Stripe’ as the trigger application.
• Choose ‘Canceled Subscription’ as the trigger event.
• Copy the webhook URL provided by Pabbly Connect.

Next, go to your Stripe account and navigate to the Developers section. Here, you will set up a webhook by pasting the copied URL and selecting the event ‘Customer Subscription Deleted’. This will ensure that every time a subscription is canceled, Pabbly Connect receives the necessary data to trigger the email notification.

3. Testing the Webhook with Stripe

After setting up the webhook, it’s essential to test it to ensure everything is working correctly. To do this, manually cancel a subscription in your Stripe account. This action will send a test payload to Pabbly Connect.

Once the subscription is canceled, return to Pabbly Connect to check if the webhook received the data. You should see details such as the subscription status and customer ID. This information is crucial for the next steps in the integration process.

4. Retrieving Customer Details from Stripe

Now that you have received the webhook data, the next step is to retrieve customer details from Stripe. Select Stripe again as the action application and choose the action event ‘Retrieve Customer by ID’. This allows Pabbly Connect to fetch the customer’s email and name based on the customer ID received from the webhook.

Ensure that you map the customer ID correctly from the previous step. After mapping, click on ‘Save and Send Test Request’ to retrieve the customer details. You should see the customer’s email and other relevant information, which will be used to send the cancellation email.

5. Sending Email Through Outlook

With the customer details retrieved, it’s time to set up the final action: sending an email through Outlook. Select Microsoft Office 365 as the action application and choose the action event ‘Send Mail’. This is where Pabbly Connect automates the email notification process.

Map the necessary fields such as the recipient’s email address, subject, and body of the email. For example, you can set the subject to ‘Subscription Canceled’ and personalize the body with the customer’s name and product details. Once everything is mapped, click on ‘Save and Send Test Request’. If configured correctly, the email should be sent to the customer, confirming the cancellation.

Conclusion

In this tutorial, we explored how to use Pabbly Connect to send an automated email when a Stripe subscription is canceled. By integrating Stripe with Outlook through Pabbly Connect, you can efficiently manage customer notifications and improve communication. This integration not only saves time but also enhances customer experience.