How to Integrate Repair Shopper with Google Sheets Using Pabbly Connect

Learn how to seamlessly integrate Repair Shopper with Google Sheets using Pabbly Connect for efficient ticket management and automation. Build sophisticated automated workflows in less time than you think. This guide translates complex integrations into straightforward steps for immediate implementation.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To integrate Repair Shopper with Google Sheets, you first need to access Pabbly Connect. Start by visiting the Pabbly website and signing in to your account. If you are a new user, you can sign up for a free account, which allows you to explore its features.

After signing in, you will see a dashboard with various Pabbly applications. Click on the Pabbly Connect option to proceed with creating your integration workflow. This platform is designed to facilitate connections between different applications without needing programming skills.

2. Creating a Workflow in Pabbly Connect

Once you are in Pabbly Connect, click on the ‘Create Workflow’ button. You will need to name your workflow, for example, ‘Integrate Repair Shopper with Google Sheets’. Choose a folder for organization, like ‘Automations’.

• Click on ‘Create’ to establish your new workflow.
• You will see the workflow window where you can set up triggers and actions.

In this window, the trigger is the event that starts the workflow. For your integration, select Repair Shopper as the trigger application and choose the event as ‘Ticket Resolved’. This setup ensures that every time a ticket is resolved in Repair Shopper, the workflow will trigger automatically via Pabbly Connect.

3. Setting Up the Webhook in Repair Shopper

After selecting the trigger event, Pabbly Connect will provide you with a webhook URL. Copy this URL as it will be used to connect Repair Shopper to your workflow. Next, log into your Repair Shopper account.

• Navigate to the admin section and select ‘Notification Center’.
• Click on ‘Add Notification Set’ and paste the copied webhook URL.
• Ensure to check the box for the ‘Ticket Was Resolved’ event.

Once you have completed these steps, click on ‘Create Notification Set’. This process successfully connects Repair Shopper with Pabbly Connect, allowing the workflow to receive data when tickets are resolved.

4. Adding Google Sheets as an Action in Pabbly Connect

With the webhook set up, return to Pabbly Connect to add Google Sheets as the action application. Search for Google Sheets and select it. The action event should be set to ‘Add New Row’. This step defines what happens when a ticket is resolved.

Connect your Google Sheets account by selecting ‘Sign in with Google’. Choose the spreadsheet where you want to log resolved tickets.

Map the ticket details from the previous step into the corresponding columns in Google Sheets. This mapping ensures that each resolved ticket’s information is accurately recorded, making it easy to track and manage tickets through Pabbly Connect.

5. Testing and Verifying the Integration

To complete the integration, you need to test the workflow. Go back to your Repair Shopper account and resolve a ticket. This action should trigger the webhook you created earlier via Pabbly Connect.

After resolving the ticket, check your Google Sheets to verify that the ticket details have been logged correctly. You should see the customer name, priority, ticket number, subject, and description populated in the respective columns. If everything is set up correctly, your integration is successful, and you can now manage resolved tickets efficiently.

Conclusion

Integrating Repair Shopper with Google Sheets using Pabbly Connect allows for seamless ticket management. This automation enhances record-keeping and reporting efficiency, saving you time and effort in manual data entry.