How to Integrate Pabbly Connect with PagerDuty and Slack for Incident Notifications

Learn how to use Pabbly Connect to automate Slack notifications for new PagerDuty incidents with this detailed step-by-step tutorial. This comprehensive guide reveals exactly how to connect your applications and automate repetitive tasks — accessible for professionals of all technical backgrounds.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin integrating PagerDuty with Slack, you first need to access Pabbly Connect. This platform allows you to automate workflows without coding. Start by visiting the Pabbly Connect website and signing in or creating a free account.

Once logged in, navigate to the dashboard where you can create new workflows. Click on the ‘Create Workflow’ button to start setting up your integration. This initial step is crucial as it sets the foundation for automating notifications for new PagerDuty incidents.

2. Creating a New Workflow in Pabbly Connect

After accessing Pabbly Connect, the next step is to create a new workflow. Click on the ‘Create Workflow’ button and name it something descriptive, like ‘Slack Notifications for PagerDuty Incidents.’ Choose a folder to save your workflow, preferably one related to Slack for easy organization.

• Select ‘PagerDuty’ as the trigger application.
• Choose ‘Incident Triggered’ as the trigger event.
• Connect PagerDuty to Pabbly Connect using the provided webhook URL.

Once you set up the trigger, you can proceed to configure the action that will send notifications to Slack. This step is essential for ensuring that your team is promptly notified of any new incidents.

3. Setting Up PagerDuty Integration

To connect PagerDuty with Pabbly Connect, you need to copy the webhook URL provided in the workflow setup. Go to your PagerDuty account, navigate to the Integrations section, and select ‘Generic Webhook’. Here, click on the ‘New Webhook’ button and paste the copied URL.

When filling out the webhook details, ensure you select the appropriate scope and event types. This will allow PagerDuty to send incident details to your Pabbly Connect workflow whenever a new incident is created. After saving the webhook, return to Pabbly Connect to test the connection.

4. Configuring Slack Notifications

Now that PagerDuty is connected to Pabbly Connect, it’s time to set up the action that will send messages to Slack. Select Slack as the action application and choose ‘Send Channel Message’ as the action event. This will allow you to send notifications directly to your specified Slack channel.

• Connect your Slack account to Pabbly Connect by authorizing access.
• Choose the channel where you want to send notifications.
• Map the incident details from PagerDuty to the Slack message format.

Once everything is configured, save the action settings. This ensures that every time a new incident is triggered in PagerDuty, a corresponding message will be sent to your Slack channel, keeping your team informed.

5. Testing the Integration

To ensure your integration between Pabbly Connect, PagerDuty, and Slack is working correctly, create a new incident in PagerDuty. Fill in all required details like title, urgency, and priority, then save the incident. This action should trigger the webhook you previously set up.

Return to your Slack channel to verify that the notification was received. The message should include all relevant incident details, such as title, urgency, and assigned personnel. This testing phase is crucial to confirm that your automation is functioning as intended.

Conclusion

In this tutorial, we demonstrated how to use Pabbly Connect to automate Slack notifications for new PagerDuty incidents. By following the steps outlined, you can streamline communication and ensure your team is promptly informed about critical incidents. This integration enhances efficiency and response times, allowing for quicker resolutions of issues.