How to Get BigCommerce Order Details on WhatsApp Using Pabbly Connect

Learn how to integrate BigCommerce and WhatsApp to receive order details automatically using Pabbly Connect. Step-by-step guide included. Build sophisticated automated workflows in less time than you think. This guide translates complex integrations into straightforward steps for immediate implementation.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To get BigCommerce order details on WhatsApp, the first step is to access Pabbly Connect. Start by visiting the Pabbly Connect website, where you can either sign in or create a free account. This process is essential for setting up the necessary workflows.

Once logged in, click on the ‘Access Now’ button under Pabbly Connect. This will direct you to the dashboard where you can begin creating your workflow. The goal is to connect BigCommerce with WhatsApp using Pabbly Connect for seamless order notifications.

2. Creating a Workflow in Pabbly Connect

In this section, you will create a new workflow to integrate BigCommerce and WhatsApp. Click on the ‘Create Workflow’ button and name it appropriately, such as ‘Get BigCommerce Order Details on WhatsApp’. Select a folder to save your workflow.

• Click on ‘Create’ to set up your workflow.
• Set the trigger application to BigCommerce.
• Choose ‘New Order Created’ as the trigger event.

After setting the trigger, you will need to connect BigCommerce to Pabbly Connect. Click on ‘Connect’, then ‘Add New Connection’, and provide the necessary details such as Client ID, Access Token, and Store Hash Key from your BigCommerce account.

3. Setting Up the Trigger for New Orders

With your workflow created, the next step is to set up the trigger for new orders in BigCommerce. This involves connecting your BigCommerce account to Pabbly Connect using the API credentials you gathered earlier. This connection allows Pabbly Connect to receive order data whenever a new order is placed.

Once the connection is established, test it by creating a new order in your BigCommerce store. This will generate a response in Pabbly Connect, confirming that the trigger is working correctly.

• Create a new order in BigCommerce to test the trigger.
• Ensure that you receive the order details in Pabbly Connect.

After confirming the trigger works, you can proceed to set up the action steps required to send order details to WhatsApp.

4. Retrieving BigCommerce Order Details

Next, you will retrieve the order details from BigCommerce using Pabbly Connect. Set up another action step in your workflow by selecting BigCommerce and choosing the action event ‘Get Order by ID’. This step will pull the specific order details using the order ID received from the trigger.

Connect BigCommerce again using the existing connection to keep the workflow streamlined. You will need to map the order ID from the trigger response to fetch the relevant order details.

Select ‘Get Order by ID’ as the action event. Map the order ID from the trigger response. Save and test this action step.

Once the action step is configured, Pabbly Connect will retrieve the order details, including customer information and product details, which will be used in the WhatsApp message.

5. Sending Order Details to WhatsApp

Finally, set up the last action step to send the order details to WhatsApp using the WhatsApp Cloud API through Pabbly Connect. Choose WhatsApp Cloud API as the action application and select ‘Send Template Message’ as the action event. This step allows you to send a pre-approved message template to your WhatsApp number.

Connect WhatsApp Cloud API to Pabbly Connect by providing the access token, phone number ID, and WhatsApp business account ID. Make sure to select the appropriate template that you created earlier for new orders.

Provide the necessary API credentials for WhatsApp Cloud API. Select the message template for new orders. Map the order details to the message fields.

After saving this action step, you can test the workflow to ensure that you receive the WhatsApp message with the order details whenever a new order is placed in BigCommerce.

Conclusion

In summary, using Pabbly Connect to integrate BigCommerce with WhatsApp allows you to receive order details automatically. By following the steps outlined, you can set up a seamless workflow that enhances your order management process.