How to Create Zoho Desk Ticket from Webhook Response Using Pabbly Connect

Learn how to create a Zoho Desk ticket from a webhook response using Pabbly Connect. Follow this detailed tutorial for seamless integration. Revolutionize your productivity approach with just a few strategic clicks. Uncover professional methods for connecting applications and creating workflows that reclaim hours of your week.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To create a Zoho Desk ticket from a webhook response, you first need to access Pabbly Connect. Start by signing in to your Pabbly account. If you’re a new user, click on the ‘Sign up for free’ button to create your account and enjoy 100 tasks for free.

After logging in, navigate to the Pabbly Connect dashboard by clicking on the ‘Access Now’ button. Here, you can create a new workflow by selecting the ‘Create Workflow’ button on the right side of the dashboard. Name your workflow appropriately, such as ‘Create Zoho Desk Ticket from Webhook Response,’ and choose a specific folder for organization.

2. Setting Up the Webhook Trigger in Pabbly Connect

In this step, you will set up the trigger for your workflow. The trigger application will be the Webhook by Pabbly Connect. This allows you to capture responses from your forms, such as JotForm, effectively.

• Select ‘Webhook by Pabbly’ as your trigger application.
• Copy the generated webhook URL.
• Navigate to your JotForm settings and paste the webhook URL into the integrations section.

After completing the integration in JotForm, you will receive a confirmation message indicating that your integration is ready. This setup ensures that whenever a form is submitted, the webhook response will be captured by Pabbly Connect.

3. Submitting Form Data to Trigger Webhook

With the webhook set up, it’s time to submit a form to test the integration. Fill out the JotForm with the necessary details, such as name, email, and query. For instance, you might input a query like ‘Update phone number’ and then submit the form.

Once the form is submitted, Pabbly Connect will capture the webhook response immediately. You can view the details of the submission in your Pabbly Connect dashboard, confirming that the response has been received successfully. This step is crucial as it initiates the workflow to create a ticket in Zoho Desk.

4. Creating a Zoho Desk Ticket from Webhook Response

Now that you have captured the webhook response, the next step is to create a ticket in Zoho Desk. In your Pabbly Connect workflow, select Zoho Desk as the action application. The action event will be to find the contact associated with the submitted form.

To establish a connection, click on ‘Connect with Zoho Desk’ and enter your domain name. After successfully connecting, map the email address from the webhook response to find the corresponding contact in Zoho Desk. This mapping ensures that the ticket is created for the correct contact.

• Select ‘Find Contact’ as the action event.
• Map the email field from the webhook response.
• Click on ‘Save and Send Test Request’ to verify the connection.

Once the contact is found, you can proceed to create a new ticket. This is where Pabbly Connect streamlines the process by automating ticket creation based on the webhook response.

5. Finalizing the Integration and Testing

To finalize the integration, add another action step in Pabbly Connect to create a new ticket in Zoho Desk. Again, select Zoho Desk as the action application and choose ‘Create New Ticket’ as the action event.

Map the relevant fields, such as subject and due date, from the webhook response. For the due date, you may need to format the date correctly using the Date Time Formatter feature of Pabbly Connect. After mapping all necessary fields, click ‘Save and Send Test Request’ to create the ticket.

Upon successful creation, you will receive a confirmation response, and a new ticket will appear in Zoho Desk, confirming that the integration was successful. This entire process showcases how Pabbly Connect effectively connects your webhook responses to Zoho Desk tickets seamlessly.

Conclusion

This tutorial demonstrated how to create a Zoho Desk ticket from a webhook response using Pabbly Connect. By following these steps, you can automate ticket creation and streamline your customer support process effectively.