How to Create Freshdesk Ticket for Failed Razorpay Payment Using Pabbly Connect

Learn how to integrate Razorpay with Freshdesk using Pabbly Connect to automate ticket creation for failed payments. Follow our step-by-step guide. Explore systematic approaches to creating efficient automation solutions that convert technical concepts into practical, implementable instructions.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To create a Freshdesk ticket for failed Razorpay payments, you first need to access Pabbly Connect. Start by signing into your Pabbly Connect account. If you are new, click on the ‘Sign Up for Free’ button to create an account, which gives you 100 free tasks upon signup.

Once signed in, navigate to the applications page and click on Pabbly Connect. From there, you’ll reach your dashboard where you can create a new workflow. Click on the ‘Create Workflow’ button to initiate the integration process.

2. Creating the Workflow in Pabbly Connect

In this step, you will set up the workflow that connects Razorpay and Freshdesk using Pabbly Connect. Name your workflow something descriptive, like ‘Create Freshdesk Ticket for Failed Razorpay Payment’. Organize it into the folder named Freshdesk for easy access.

• Select Razorpay as the trigger application.
• Choose ‘Payment Failed’ as the trigger event.
• Copy the provided webhook URL to connect Razorpay with Pabbly Connect.

This setup allows Pabbly Connect to listen for any failed payments in Razorpay, which will trigger the next action of creating a ticket in Freshdesk.

3. Setting Up the Webhook in Razorpay

To connect Razorpay with Pabbly Connect, you need to configure the webhook URL in your Razorpay account. Go to your Razorpay account settings, find the Webhooks section, and click on ‘Add New Webhook’. Paste the copied webhook URL from Pabbly Connect into the designated field.

Ensure that the event selected is ‘Payment Failed’. Once done, click on ‘Create Webhook’. This will enable Razorpay to send payment failure notifications to Pabbly Connect, allowing it to process these details and automate ticket creation in Freshdesk.

4. Testing the Integration with a Dummy Payment

After setting up the webhook, it’s time to test the integration. Initiate a dummy payment in Razorpay with the intention of failing it. For this, use a payment method that will not complete within the given time frame, such as UPI QR. using Pabbly Connect

• Fill in the payment details like email, phone number, and amount.
• After initiating the payment, wait for it to fail due to timeout.
• Check Pabbly Connect to see if the failed payment details are captured successfully.

Once the payment fails, Pabbly Connect will receive the details, which can be used to create a ticket in Freshdesk.

5. Creating a Freshdesk Ticket from Razorpay Data

Now that you have the payment failure details in Pabbly Connect, the next step is to create a ticket in Freshdesk. Start by adding a new action step in your workflow and select Freshdesk as the action application.

Choose ‘Create Ticket for Existing Contact’ as your action event. Map the necessary fields from the Razorpay response, such as name, email, and description of the issue. Select the ticket status and priority based on your requirements. Finally, click on ‘Save and Send Test Request’ to create the ticket.

Once the ticket is successfully created, you can check your Freshdesk account to confirm that the ticket has been generated with the correct details from the Razorpay payment failure.

Conclusion

In summary, using Pabbly Connect to integrate Razorpay and Freshdesk allows for seamless ticket creation for failed payments. This automation enhances customer support efficiency and ensures timely responses to payment issues. Implementing this integration can significantly improve your operational workflow.