How to Create a WhatsApp Chatbot Using Pabbly Chatflow

Learn how to create an automated WhatsApp chatbot using Pabbly Chatflow. This step-by-step tutorial covers everything from setup to execution. Discover how to design chat experiences that feel personal and responsive while handling customer inquiries automatically around the clock.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Chatflow for WhatsApp Automation

In this section, we will introduce Pabbly Chatflow as the primary tool for creating WhatsApp chatbots. This platform allows users to automate conversations without needing programming skills. With Pabbly Chatflow, you can set up flows that guide the chatbot to respond to customer inquiries effectively.

By leveraging Pabbly Chatflow, businesses can enhance their customer service by providing instant responses and personalized interactions. This tutorial will guide you through the process of setting up a WhatsApp chatbot for a Wellness Center, showcasing how Pabbly Chatflow can transform customer interactions.

2. Setting Up Your Pabbly Chatflow Account

To begin, access your Pabbly Chatflow account and navigate to the dashboard. This is where all your chatbot flows will be managed. Click on the ‘Flows’ option located on the left sidebar to see existing flows and create a new one.

• Log in to your Pabbly Chatflow account.
• Select the ‘Flows’ option from the left sidebar.
• Click on the ‘Add Flow’ button to create a new flow.

After setting up your flow, you will need to define the trigger for your chatbot. In this case, we will use specific keywords related to the Wellness Center that will activate the chatbot when sent by a customer.

3. Creating the Flow in Pabbly Chatflow

Now that you have set up the initial flow, it’s time to create the actual chatbot flow using Pabbly Chatflow. Start by defining the trigger using keywords. Enter commonly used keywords like ‘hey’, ‘hello’, and ‘hi’ to activate the chatbot.

To enhance the flow, you can use Regular Expressions (Rex) to capture variations of inquiries. For instance, you might enter keywords like:

• Services
• Therapy
• Appointment

Once the triggers are set, proceed by dragging and dropping actions such as ‘Ask a Question’ to personalize the interaction. This is where the chatbot will ask for the customer’s name and provide a welcoming message.

4. Building the Chatbot Interaction

With the flow established, you can now enhance the interaction by adding structured service options. In this step, utilize the list feature of Pabbly Chatflow to present services offered by the Wellness Center, such as yoga and therapy.

Each service can be linked to further actions, like sending brochures or videos. For example, if a user selects ‘Guided Yoga Sessions’, the bot will send a brochure with session details. Similarly, for ‘Mindfulness Meditation’, an introductory video will be provided.

Drag and drop the ‘List’ action to display services. Connect each service option to corresponding media content. Use the ‘Text Plus Button’ action for interactive responses.

By structuring your flow in this manner, Pabbly Chatflow ensures that customers receive relevant information based on their selections, making the interaction more engaging.

5. Finalizing and Testing Your Chatbot

After building the flow and adding all necessary actions, it’s crucial to save your work. Name your flow appropriately, such as ‘Wellness Center Chatbot’, and ensure it is enabled for activation.

Once saved, test the chatbot by sending a WhatsApp message with the trigger keywords. For example, sending ‘Hey, I want to know more about your yoga plan’ should activate the chatbot, prompting it to ask for your name and provide service options.

During testing, verify that the chatbot responds correctly to various inquiries, sends the appropriate media, and collects customer information like email and address. This ensures that Pabbly Chatflow is functioning as intended, providing a seamless customer experience.

Conclusion

Creating a WhatsApp chatbot using Pabbly Chatflow significantly enhances customer engagement for businesses like Wellness Centers. This tutorial outlined the steps to set up triggers, build flows, and personalize interactions. By implementing these strategies, businesses can automate conversations and improve customer service.