How to Cancel Stripe Subscription for Webhook Response and Notify Team on Slack Using Pabbly Connect

Learn how to cancel a Stripe subscription and notify your team on Slack using Pabbly Connect. Follow this detailed tutorial for seamless integration. Explore systematic approaches to creating efficient automation solutions that convert technical concepts into practical, implementable instructions.

Watch Step By Step Video Tutorial Below

1. Set Up Pabbly Connect for Stripe and Slack Integration

To cancel a Stripe subscription and notify your team on Slack, you need to use Pabbly Connect. Start by accessing the Pabbly Connect dashboard, where you can create a new workflow. This workflow will automate the process of capturing webhook responses and executing actions in Stripe and Slack.

To create a new workflow, click on the ‘Create Workflow’ button. Name your workflow something relevant, such as ‘Cancel Stripe Subscription for Webhook Response and Notify Team on Slack’. After naming, select the appropriate folder to save your workflow within Pabbly Connect.

2. Configure the Trigger Application in Pabbly Connect

The first step in your workflow is to set up the trigger, which will be the webhook response from JotForm. In Pabbly Connect, select the ‘Webhook’ application as your trigger. This allows you to capture responses whenever a customer fills out the cancellation form. using Pabbly Connect

• Select ‘Webhook’ as the trigger application.
• Copy the generated webhook URL from Pabbly Connect.
• Integrate this webhook URL into your JotForm settings under the ‘Integrations’ tab.

After completing the integration, your Pabbly Connect will now wait for responses from JotForm. Once a customer submits their cancellation request, the data will be captured in Pabbly Connect.

3. Cancel Stripe Subscription Using Pabbly Connect

Next, you will set up the action in Pabbly Connect to cancel the Stripe subscription. Select the ‘Stripe’ application as your action application. This action will be triggered once a webhook response is received, indicating a customer wants to cancel their subscription. using Pabbly Connect

Choose the action event as ‘Cancel Subscription’. You will need to connect your Stripe account by entering the API key. This API key can be found in your Stripe account settings under the ‘API’ section. After connecting, ensure to map the subscription ID dynamically from the webhook response to ensure the correct subscription is canceled.

• Select ‘Cancel Subscription’ as the action event.
• Map the subscription ID field to the corresponding ID from the webhook response.
• Click ‘Save and Test’ to confirm the cancellation works.

Once you confirm the cancellation, you will see a positive response indicating that the subscription has been successfully canceled in Stripe.

4. Notify Your Team on Slack via Pabbly Connect

After successfully canceling the subscription, the next step is to notify your team on Slack. For this, you will add another action in your Pabbly Connect workflow. Select the ‘Slack’ application as your action application. using Pabbly Connect

Choose ‘Send Channel Message’ as the action event. You will need to connect your Slack account and select the channel where you want to send the notification. Map the relevant customer details, such as name, email, and subscription ID, into the message body to provide your team with all necessary information regarding the cancellation.

Select ‘Send Channel Message’ as the action event. Connect your Slack account and authorize access. Customize the message with customer details from the Stripe cancellation.

After setting up the message, click ‘Save and Test’ to ensure that the notification is sent to your Slack channel successfully.

5. Test Your Pabbly Connect Integration

To verify that your integration is working correctly, conduct a test by filling out the JotForm cancellation form as a customer. Once you submit the form, Pabbly Connect should capture the webhook response, cancel the subscription in Stripe, and send a notification to your Slack channel.

Check both your Stripe account and Slack channel to confirm that the subscription has been canceled and that the notification has been received. This end-to-end testing ensures that your automation is functioning as expected without any issues.

By following these steps, you can efficiently manage subscription cancellations and keep your team informed using Pabbly Connect. This integration streamlines the process, making it easy to handle customer requests and maintain clear communication.

Conclusion

In this tutorial, we explored how to cancel a Stripe subscription and notify your team on Slack using Pabbly Connect. By setting up triggers and actions, you can automate the process and improve your team’s efficiency in managing subscriptions.