How to Automatically Respond to Feedbacks via Google Gemini using Pabbly Connect

Learn how to automate feedback responses using Pabbly Connect with Google Gemini, Gmail, and Google Sheets in this detailed tutorial. Implement the precise methodologies leading organizations use to automate repetitive tasks, illustrated with practical examples designed for immediate application.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To start automating feedback responses via Google Gemini, access Pabbly Connect by navigating to its URL. This platform allows you to integrate various applications seamlessly.

Once on the Pabbly Connect homepage, you will see options to sign in or sign up. If you are a new user, click on the ‘Sign Up Free’ button to create an account and explore the features. Existing users can simply sign in to access their dashboard.

2. Creating a Workflow in Pabbly Connect

After signing in, you can create a new workflow in Pabbly Connect. Click on the ‘Create Workflow’ button located at the top right corner of the dashboard. Name your workflow as ‘Automatically Respond to Feedbacks via Google Gemini’ and select a folder for organization.

• Choose an appropriate name for your workflow.
• Select a folder to save your workflow.

After creating your workflow, you will need to set up a trigger. This process involves selecting Google Forms as the trigger application, which will initiate the automation whenever a new response is received.

3. Setting Up the Trigger in Google Forms

In this step, you will configure the trigger for your workflow using Pabbly Connect. Select Google Forms as your trigger application and the event as ‘New Response Received’. This ensures that any new feedback submitted will trigger the automation.

Once you select the trigger event, Pabbly Connect will provide you with a webhook URL. You need to copy this URL and integrate it into your Google Forms settings to capture responses effectively.

• Ensure the last field in your Google Form is marked as required.
• Select a destination for responses, either creating a new spreadsheet or selecting an existing one.

This setup allows Pabbly Connect to capture all responses and send them for further processing.

4. Integrating Google Sheets with Pabbly Connect

After configuring Google Forms, the next step is to link Google Sheets with Pabbly Connect. This integration allows you to store and manage the feedback received. Use the Google Sheets add-on for Pabbly Connect Webhooks to facilitate this connection.

To set this up, navigate to the extensions in Google Sheets, select ‘Add-ons’, and search for ‘Pabbly Connect Webhooks’. Once installed, go to the add-on settings and enter the webhook URL you copied earlier from Pabbly Connect.

Click on ‘Initial Setup’ in the Pabbly Connect Webhooks settings. Enter the trigger column where data will be sent when a new response is recorded.

This integration ensures that every new feedback entry in Google Sheets is captured by Pabbly Connect, allowing for efficient response management.

5. Generating Responses with Google Gemini

After setting up Google Sheets, the next step involves using Google Gemini within Pabbly Connect to generate automated responses. Select Google Gemini as your action application and choose the event ‘Generate Content’ to create replies based on the feedback received.

To establish the connection, you will need to enter your API key from Google AI Studio. After connecting, you can define the text prompt that will guide the content generation based on the feedback received from customers.

Map the feedback data from the Google Sheets response to the text prompt. Select the model as Gemini Pro for better content generation.

This process allows Pabbly Connect to automatically generate personalized replies to customer feedback, enhancing customer engagement and satisfaction.

6. Sending Emails with Gmail

Finally, to complete the automation, set up Gmail as the last action step in your Pabbly Connect workflow. Select Gmail as your action application and choose ‘Send Email’ as the action event. This will allow you to send the generated content directly to the customer’s email.

Connect your Gmail account to Pabbly Connect and map the recipient’s email address from the Google Sheets response. Fill in the email subject and content with the generated reply from Google Gemini.

Once everything is set up, you can test the entire workflow by submitting a new response in your Google Forms. This will trigger the automation, generating a response and sending it via Gmail, thereby streamlining your feedback process.

Conclusion

This tutorial demonstrated how to use Pabbly Connect to automatically respond to feedback received via Google Forms, utilizing Google Gemini for content generation and Gmail for email delivery. By following these steps, you can enhance customer engagement efficiently.