How to Automate Customer Support with Pabbly Connect and Telegram

Learn how to automate your customer support using Pabbly Connect with Telegram and ChatGPT. Step-by-step guide to streamline your queries. Discover hidden automation capabilities within your existing tools. This guide shows you how to connect your essential applications and permanently eliminate redundant manual processes.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Telegram Integration

To automate your customer support using Pabbly Connect, start by logging into your account. If you don’t have an account, you can create one in just a few minutes by clicking on the ‘Sign Up Free’ button. Once logged in, you will be directed to the Pabbly Connect dashboard, where you can create your automation workflow.

Click on the ‘Create Workflow’ button, and give your workflow a name, such as ‘Automation Customer Support Using ChatGPT and Telegram’. Choose a folder for your workflow and click ‘Create’. This is where you will set up the trigger and action for your automation.

2. Setting Up Telegram as the Trigger in Pabbly Connect

In the trigger section of Pabbly Connect, select Telegram as the application. You will need to choose the trigger event, which is ‘Set Webhook or Watch Updates’. This allows Pabbly Connect to capture new messages from your Telegram bot.

Next, you’ll need to connect your Telegram account by adding a new connection. For this, go to your BotFather in Telegram. Create a new bot by typing ‘/newbot’ and follow the instructions to name your bot and get the token. Paste this token into Pabbly Connect to establish the connection.

• Go to BotFather and create a new bot.
• Copy the token provided by BotFather.
• Paste the token into Pabbly Connect to connect.

Once connected, test the connection by sending a message to your bot. This will confirm that the integration is working properly, and Pabbly Connect will capture the incoming message details.

3. Setting Conditions for Message Processing

In this step, you will set conditions to filter the messages that your bot receives. With Pabbly Connect, you can define a condition to check if the received message is equal to ‘start’. If it is, the automation will stop, and if it is anything else, it will proceed to the next step.

Add a filter condition by clicking on the plus icon after your Telegram trigger. Select the message text and set the condition to check if it does not equal ‘start’. This ensures that only relevant queries will be processed further.

• Click the plus icon to add a filter.
• Select the message text as the label.
• Set the condition to not equal ‘start’.

This condition allows your automation to intelligently determine which messages to respond to, enhancing the efficiency of your customer support system.

4. Integrating ChatGPT for Automated Replies

After setting up the conditions, the next step is to integrate ChatGPT to generate automatic responses. In Pabbly Connect, select ChatGPT as your action application. Choose the action event as ‘Ask ChatGPT’. This action will enable the bot to send the user’s query to ChatGPT and receive a response.

To connect ChatGPT, you will need an API key. You can create a new secret key in your ChatGPT account and paste it into Pabbly Connect. Once connected, you can map the incoming message from Telegram as the prompt for ChatGPT. This allows ChatGPT to generate a response based on the user’s query.

Select ChatGPT as the action application. Choose ‘Ask ChatGPT’ as the action event. Map the incoming message as the prompt.

Once the response is generated, it can be sent back to the user on Telegram, completing the automation process.

5. Sending Responses Back to Telegram

The final step in your automation workflow is to send the generated response back to the user on Telegram. In Pabbly Connect, add another action step to send a text message. This will allow you to reply to the user with the response received from ChatGPT.

Map the chat ID from the initial message to ensure that the reply is sent to the correct conversation. You will also map the generated response from ChatGPT as the message text. Once set up, click on ‘Save’ to finalize this action.

Add an action to send a text message back to Telegram. Map the chat ID to reply in the same conversation. Map the generated response from ChatGPT as the message text.

After saving this action, your automation will be complete. Every time a user sends a message, the system will check the conditions, generate a response using ChatGPT, and send it back to the user on Telegram.

Conclusion

In this tutorial, we explored how to automate customer support using Pabbly Connect with Telegram and ChatGPT. By following these steps, you can streamline your customer queries and enhance your support efficiency.

Using Pabbly Connect, you can easily connect Telegram and ChatGPT, allowing for seamless communication and automated responses. This integration not only saves time but also improves customer satisfaction.