Creating Support Tickets Automatically with Pabbly Connect: Google Forms to Zoho Desk Integration

Learn how to automate support ticket creation from Google Forms to Zoho Desk using Pabbly Connect. Step-by-step guide to streamline your customer feedback process. Discover hidden automation capabilities within your existing tools. This guide shows you how to connect your essential applications and permanently eliminate redundant manual processes.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To create support tickets automatically using Google Forms, you first need to access Pabbly Connect. Begin by typing in the URL Pabbly.com/connect in your browser. You will find options to sign in or sign up for free, allowing new users to start with 100 tasks monthly at no cost.

Once logged in, navigate to the dashboard where you can create workflows. Click on the ‘Create Workflow’ button in the top right corner. Name your workflow, such as ‘Create Support Tickets Automatically using Google Forms,’ and select the appropriate folder for better organization.

2. Setting Up Trigger and Action in Pabbly Connect

The next step in using Pabbly Connect is to set up the trigger and action for your workflow. The trigger application will be Google Forms, and the action application will be Zoho Desk. This means that whenever a new response is submitted through the Google Form, a ticket will be created in Zoho Desk.

• Select Google Forms as your trigger application.
• Choose the trigger event ‘New Response Received’.
• Next, select Zoho Desk as your action application.
• Choose the action event ‘Create New Ticket’.

By selecting these options, you establish the foundation for your automation. This setup ensures that every time a customer submits their feedback through Google Forms, a corresponding ticket is generated in Zoho Desk, streamlining your support process.

3. Connecting Google Forms to Pabbly Connect

To fully integrate Google Forms with Pabbly Connect, you need to create a connection using a webhook URL. This URL will act as the bridge between the two applications. After selecting Google Forms, a webhook URL will be provided by Pabbly Connect.

Now, head over to your Google Form, and navigate to the ‘Responses’ tab. Click on ‘Link to Sheets’ to create a Google Sheet that will store the responses. Once the sheet is created, go to ‘Extensions’ and select ‘Pabbly Connect Webhooks’ to set up the connection.

• Paste the webhook URL into the designated field.
• Set the trigger column, which will be the final data column (usually the last column of your sheet).
• Click ‘Submit’ to save the configuration.

After setting up the connection, ensure that you send data by clicking on ‘Send on Event’. This will ensure that every new submission in the Google Form will reflect in your Google Sheet and subsequently in Pabbly Connect.

4. Creating Support Tickets in Zoho Desk via Pabbly Connect

Now that your Google Forms are connected to Pabbly Connect, you can move on to creating support tickets in Zoho Desk. Start by establishing a connection between Zoho Desk and Pabbly Connect. Click on ‘Connect’ and log in to your Zoho Desk account.

After successfully connecting, you will need to map the fields from the Google Forms response to the Zoho Desk ticket. For instance, set the ticket subject to include the customer’s name and the issue they reported. This mapping ensures that every ticket contains accurate and relevant information from the form submission.

Map the subject as ‘New Ticket Created for [Customer Name]’. Include the customer’s email and phone number. Add the product name and any suggestions provided by the customer.

Once all fields are mapped, click on ‘Send Test Request’ to verify that the ticket is created correctly in Zoho Desk. Refresh your Zoho Desk account to see the newly created ticket and ensure that all information is accurate and complete.

5. Conclusion: Automate Support Tickets with Pabbly Connect

In conclusion, using Pabbly Connect to automate the creation of support tickets from Google Forms to Zoho Desk is a straightforward process. By following the steps outlined, you can ensure that customer feedback is efficiently turned into actionable support tickets, enhancing your customer service capabilities.

This integration not only saves time but also minimizes errors, allowing your support team to focus on resolving issues rather than manual data entry. With Pabbly Connect, you can explore even more automation possibilities to streamline your business processes.