Creating a WhatsApp Chatbot with Pabbly Connect and Google Generative AI

Learn step-by-step how to create a WhatsApp chatbot using Pabbly Connect and Google Generative AI, integrating various applications seamlessly. Implement the precise methodologies leading organizations use to automate repetitive tasks, illustrated with practical examples designed for immediate application.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for WhatsApp Chatbot Integration

To create a WhatsApp chatbot using Pabbly Connect, start by accessing the Pabbly Connect website. If you are a new user, you can sign up for free and receive 100 free tasks every month. As an existing user, sign in to your Pabbly Connect account to begin the integration process.

Once signed in, you will see the dashboard displaying various Pabbly applications. Click on the ‘Access Now’ button under Pabbly Connect to enter the dashboard where you can create workflows for automation.

2. Creating a Workflow in Pabbly Connect

To set up your WhatsApp chatbot, you need to create a workflow in Pabbly Connect. Click on the ‘Create Workflow’ button located at the top right corner of the dashboard. A dialog box will appear prompting you to name your workflow.

• Name your workflow as ‘Create Chatbot using Pabbly Connect and Google Generative AI’.
• Select the folder where you want to save this workflow.
• Click on ‘Create’ to finalize the workflow setup.

After creating the workflow, you will see two main sections: Trigger and Action. The Trigger signifies when the automation will start, while the Action represents what will happen in response.

3. Setting Up the Trigger with WhatsApp Cloud API

The first step in your workflow is to set up the Trigger. Click on the arrow in the Trigger section and select ‘WhatsApp Cloud API’ as the trigger application. The trigger event will be ‘Message Notification’ to capture incoming messages from your employees.

To connect your WhatsApp Cloud API bot to Pabbly Connect, you need a unique webhook URL. Copy this URL and navigate to your WhatsApp Cloud API configuration page. Paste the URL in the callback section, and provide the required verify token to complete the connection.

• Edit the callback URL in your WhatsApp configuration page.
• Click on ‘Verify and Save’ after entering the token.
• Subscribe to the message field to capture incoming messages.

After configuring the webhook, send a test message to your WhatsApp bot to verify that Pabbly Connect captures the incoming message correctly.

4. Generating Content with Google Generative AI

Once the Trigger is set up, the next step is to add an Action to your workflow. Select ‘Google Generative AI’ as the action application and choose ‘Generate Content’ as the action event. This step will allow the bot to generate responses based on the questions asked by employees.

To connect Google Generative AI with Pabbly Connect, you will need an API key. Click on the provided hyperlink to access Google AI Studio and create a new API key for your project. Once created, copy the API key and paste it into Pabbly Connect to establish the connection.

Input prompt text for the content generation. Map the data from the previous step to ensure dynamic responses. Select the appropriate model (e.g., Gemini Pro) for content generation.

After setting up the action, click on ‘Save and Send Test Request’ to see if the content generates correctly based on the message received from the WhatsApp bot.

5. Sending the Response Back to WhatsApp

The final step is to send the generated response back to the employee via WhatsApp. Add another action step in your workflow, selecting ‘WhatsApp Cloud API’ again, and choose ‘Send Text Message’ as the action event.

Connect this action to Pabbly Connect by entering the required details such as token, phone number ID, and WhatsApp business account ID. Map the recipient’s mobile number and the generated content from the previous step to ensure the correct message is sent.

Input the recipient’s mobile number based on the incoming message. Map the content generated by Google Generative AI. Click on ‘Save and Send Test Request’ to finalize the setup.

Check your WhatsApp application to confirm that the response has been successfully sent to the employee’s chat, completing the automation process with Pabbly Connect and Google Generative AI.

Conclusion

This tutorial demonstrated how to create a WhatsApp chatbot using Pabbly Connect and Google Generative AI. By following these steps, you can automate responses to employee inquiries efficiently and effectively.